Continuous Improvement Program Lead (Program Admin Officer 4) - Jobs in Halifax, NS

Job Description

Department: Health and WellnessLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPGClosing Date: 11/22/2022 (Applications are accepted until 11:59 PM Atlantic Time)About UsThe Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including Nova Scotia Health and the IWK Health Centre, we’re committed to continually improving our health care system. With a focus on collaborative primary health care, continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.About Our OpportunityThe Program Lead for PHIS Continuous Improvement (CI) is responsible to drive ongoing improvements to service delivery and data quality for the Public Health Information Solutions (PHIS) Program, a key component of our Digital Health Programs. The Program Lead also manages key operational aspects of the program, monitoring key performance indicators and driving efforts to standardize, identify and implement best practices.Reporting to the PHIS Program Manager, they work with a variety of Public Health system stakeholders, including the PHIS program team, key software vendors, public health teams at both DHW and NSHA, and technical partners at NSDS and NSHA.The positive impact of the Public Health Information Solutions program and Digital Health solutions on Nova Scotia’s health system has been demonstrated through recent COVID-19 response, and you can build upon that foundation for the future.Primary AccountabilitiesKey accountabilities of the Program Lead for PHIS Continuous Improvement (CI) include:• Lead efforts to instill confidence with key stakeholders in the completeness, quality of PHIS data, to maximize its value to the health system.

• Drive efforts to understand public health information solution needs and to promote continuous improvement, particularly as it relates to data integration from various digital sources, and the quality of that data.
• Support the development of a Public Health Information Solutions data quality framework, and strategy to ensure the system has trusted data to support operational and strategic decision making.
• Lead initiatives that perform data quality assessment, conversion, monitoring and validation of Public Health information.
• Make thoughtful decisions and bring actionable and grounded recommendations to leadership.
• Communicate data quality metrics and status to stakeholders
• Lead, mentor, and coach individuals specific to data quality initiatives
• Collaborate with key health system stakeholders, vendors, and technology partners to contribute to innovative solutions to maximize recent public health system investments, consistent with departmental and program priorities.
• Lead Contract administration and compliance with key software vendors, including tracking of service level metrics, and calculation of service level penalties and credits.
• Collaborating within the Department, and with the Nova Scotia Health Authority, IWK Health Centre, and across Government to strengthen relationships.

Qualifications and ExperienceThe role requires you to work within the disciplines of both Public Health and Information Technology (IT). You have a bachelor’s degree in a related field (a Health-related discipline, Computer Science or Information Technology) and 6 or more years of related IT experience, with experience in Health IT systems (particularly Public Health). An equivalent combination of education and experience will be considered.You must have substantial technical and business knowledge related to Health information technology (ideally Public Health Information Systems). Current Public Health Information Systems include IBM Panorama, and CANImmunize ClinicFlow. Familiarity with these and other digital health systems, such as Electronic Medical Records (EMRs) or Drug Information System (DIS) is an asset for the development of new product functionality and/or updates to existing capabilities.You must have experience with data integrity or data quality efforts, preferably in relation to Electronic Medical Records, Electronic Health Records, Drug Information Systems and/or Mass Immunization and case management systems such as Panorama. To be successful in this role, you can demonstrate high competency in the following:• Initiative and focus - You thrive in an environment where you can take initiative and drive key outcomes.

• Analysis skills - Your analysis skills, supplemented by strong organizational and project management skills will be used to analyse, develop, and document business requirements and end user workflows.
• Problem-solving – You enjoy finding creative solutions to tough problems. You understand the challenges of a complex organization and have skills in working with interdepartmental and teams of subject matter experts.
• Communication and team skills – You bring positive energy to a dedicated, hard-working team, with effective communication to audiences at different levels (both oral and written), and a willingness to share ideas in a team environment.
• Relationship Building - You have a proven track record in effectively building alliances based on respect and trust with internal and external stakeholders who may hold disparate views on contentious issues.
• Facilitative change management - You engage others in the development of solutions, and skillfully influence others while building support for innovation and change. You demonstrate skill in building consensus with project partners.

Qualifications and Experience ContdAssets considered for this position:• Experience with Public Health immunization campaigns. Your knowledge allows you to better understand data context, and possible solutions for data quality issues.

• Experience applying change management principles in a an IMIT project environment.
• Certification with the Canadian Health Information Management Association (CHIMA) in good standing such as CHIM, HICA, CTSS, CCCS, CCDIS
• CP-HIMS Certification in good standing.
• Knowledge of health and IT sector business processes and methodologies; ability to develop and implement processes that align with business needs.
• Technical knowledge of IT systems to assist with development of new product features or functionality and knowledge of ICD-10, SNOMED and LOINC coding
• Conceptual knowledge of FHIR standard for health care data exchange.

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyAn equivalent combination of training, education and experience will be considered. Equivalencies include but not limited to:

• Related Master’s degree and four years of Health related IMIT work experience, OR
• Related Diploma and 8 years of Health related IMIT work experience
• 10 years of Health-related work experience, including IMIT

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.Working Conditions

• Normal work week is 35 hours/week, 7 hours/day (typically the hours are 8:30 AM to 4:30 PM, this may vary depending on operational needs)
• Typically located in office environment, moderate travel required within and outside the province for meetings, speaking engagements, and to conduct presentations
• Most of time spent sitting with frequent opportunity to move, occasional lifting/carrying of office supplies, equipment or files
• Involves a significant degree of sensory attention in assessing information, and/or presenting documents, submissions, both orally and in written form
• Requires active listening and reading to focus on competing and varied interests and viewpoints of varied stakeholders and providing responses and explaining decisions as required
• Fast-paced environment where there are significant pressures from a variety of stakeholders and inputs which are often conflicting, pressure to meet deadlines while juggling operational issues
• Must deal with technical and support issues as well as issues raised by various stakeholders in the context of the established program frameworks, may be required to assess and interpret trends through complex and a large volume of information
• Stress is a factor - constantly balancing many different issues and considerations adds pressure, providing information to support sensitive, high profile issues that are often subject to extensive scrutiny and criticism by senior leaders, executive team and other stakeholders

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: PR 17Salary Range: $3,001.65 - $3,525.41 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link: Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.Quick Apply

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