Contract Administrator - Jobs in Halifax, NS

Job Description

Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionDistributor Services is looking for a bright and enthusiastic individual to join the DS team as a Contract Administrator. Reporting to the Manager, Contracting and Transfers, this role will be accountable for providing consistent, accurate and timely support to our internal and external customers, with a primary focus administration of our advisors’ contracting and licensing relationships, supporting Contract Specialists and project work.Accountabilities:ProcessingMaintain published service standards in a high-volume environmentMaintain a reputation for fair and consistent handling of administrationProcess AWD work (license reviews, License Sponsorship…)Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functionsAd-hoc contracting investigationsSupport Contract Specialists with investigations of complex and time-sensitive problemsCommunicate clearly and concisely to support problem resolution in the shortest possible timeframeConduct ad-hoc analysis as required, leveraging MS Excel and other toolsSME for DSParticipate in projects and assignments; manage the impact that any resulting changes will have on the team’s processesDevelop a comprehensive understanding of Company Policy and an in-depth understanding of advisor agreementsWorking knowledge of licensing and regulations in all provinces and jurisdictionsWorking knowledge of contracting requirements for all distribution channels (IAC, CAC, NAC, Group, Affinity, etc.)Continuous assessment and improvement of processesImprove the service to our customersAssist with improvement of our workflowsIdentify gaps, assess, log and own process improvementsQualifications:RequiredStrong oral and written communication skillsCapable of consistent, high-volume processing while maintaining quality standardsDeveloped analytical, investigative and problem-solving skillsOrganizational and priority management skills with strong attention to detailIntermediate MS Excel userProven ability to be successful with minimal supervisionPreferredBilingual written and verbal communicationProficiency with Distributor Services systems (AWD, DSS, FASAT/FASATWeb, Mainframe – CATS/Capsil 4.2, iFAST, Apexa etc.)Working knowledge of DS Contracting policies, procedures and conceptsIf you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .