Contracting Specialist (Insurance) - Hybrid / Remote - Jobs in Halifax, NS

Job Description

Are you someone that loves to stay organized Are you a go-to person for information and problem solving Do you take pride in providing high levels of customer serviceIf ‘yes’ is the only answer that comes to mind, then you could be the next Contracting Specialist to join the FHG family! Curious, and want to know more Keep reading to see if this position is the one for you!Note: This role can be located anywhere in Canada, with flexibility to work either in the office or remotely full-time.What will you be doing in this role

• Compile and forward contracting requirements & paperwork to advisors for completion
• Assist advisor with questions and completion of contract paperwork
• Provide support for Apexa On-boarding
• Maintain regular communication with advisor throughout the contracting process to completion
• Forward contract approval/issued code to advisor and Case Manager (as applicable)
• Work directly with multiple insurance carriers across Canada
• Provide superior customer support for internal and external partners
• Work with Branch Office Coordinator (BOC) regarding advisor walk-in questions
• Maintain a full understanding of contracting, transfers, regulatory licensing, compliance and privacy rules/laws, contract changes, transfers of business and consolidations
• Build and maintain collaborative and constructive working relationships (internally and externally)
• Communicate effectively with colleagues, insurance carriers, advisors and clients
• Work extensively on back office systems (WealthServ, Sentry File, Insurance Carrier websites, APEXA)
• Responsible for maintaining an organized filing system for easy referral and retrieval
• Back up and vacation coverage as required
• Ensure Service Level Standards are maintained
• Perform any other duties as assigned

What qualifications are required

• Post-Secondary degree or related work experience
• Industry courses would be an asset
• Bilingual in French and English an asset

What competencies are required

• Service oriented
• Self-starter and self-motivated
• Teamwork, collaboration, and interpersonal skills
• Time management skills and ability to multi-task and prioritize work
• Communication skills - verbal & written
• Attention to detail and follow through
• Organizational skills
• Ability to work under tight deadlines
• Adaptability

What should your experience look like

• Proven experience in insurance/financial services industry
• Proven experience in customer service
• Proven experience with Microsoft programs such as Word, Excel and Outlook
• Knowledge of all back office systems (Wealthserv, carrier sites, Sentry File, APEXA), an asset

Benefits & Perks - As a member of the FHG family you can expect:A professional yet engaging, supportive and family like environment – our company started with 4 employees! An organization that lives and breathes its DRIVER Values.These are some of the benefits we provide:

• 3 weeks paid vacation
• Excellent Group Benefits plan
• Group Retirement Plan with employer matching
• Flexible and supportive Personal Days for employee or family illness, emergency etc…
• Reward and Recognition that celebrates and rewards for impactful performance (peer to peer) and life milestones both personal or professional
• Market leading Wellness Credit program
• Personal and Professional programs that allow you to grow, learn and develop including on-demand e-learning programs, Tuition reimbursement and Leadership development

Who are weFinancial Horizons Group is the leading, national, Canadian-owned and operated Managing General Agency (MGA) that offers a comprehensive selection of life/health insurance, employee benefits, pensions, investments, structured settlements, and risk management products and services to advisors throughout Canada. We are headquartered in Kitchener, Ontario, and have a national presence with about 30 offices right across the country. There is a lot more to us under the ‘Our Story’ section, but we’re trying to keep it short here. If youve read this far, first of all, thank you for your time, second, if this seems like a great fit for you, then we look forward to your application! :)Quick Apply

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