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Customer Service Associate - Jobs in Halifax, NS

Nova Scotia Power Inc.
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job Title: Customer Care AssociatesCompany, Department: Nova Scotia Power, Customer CareLocation: Halifax, NS On-SiteType of Employment: Temporary, Full TimeClosing Date: April 19, 2023Reference Number: 11101Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to hire post-secondary students to fill the role of seasonal Customer Service Associates in our Customer Care Center.These positions will be full-time from the beginning of May through to end of August with possible opportunities for part-time employment and storm support during the school semester (September-May) based on your school schedule in the fall. Successful candidates must make the commitment to work through the entire summer contract.In order to be considered, you must be returning to post-secondary studies in the fall of 2023.Accountabilities:At Nova Scotia Power we recognize that our success comes from our people. Our Customer Care employees are the key point of contact for our customers. As a Customer Service Associate, you will be the voice of Nova Scotia Power to our customers as you focus on delivering them valued service to meet their needs.Following successful completion of our comprehensive training, you will be expected to:

  • Interact with our customers in a professional and competent manner.
  • Consistently meet quality and productivity goals
  • Accurately process customer service requests by telephone and email
  • Adapt well to change and enjoy a fast-paced environment.
  • Possess exceptional phone etiquette and strong verbal and written skills.
You must be available to work flexible 8 hour shifts scheduled Monday through Friday during the hours of 8:00 am–6:00 pm and/or extended shifts to support emergency outage/storm situations if required.You will be responsible for personal safety and that of co-workers by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.Skills, Capabilities and Experience:
  • A minimum Grade XII education, returning to University or College in the Fall of 2023
  • Proficient computer and keyboarding skills are required.
  • You can demonstrate some level of customer service experience from your past work history.
Reports to: Customer Care SupervisorForm of Application: Complete all required information fields and copy and paste your covering letter and resume into the online form.Salary: $16.87 per hour based on a 40-hour work week.Must Be Received By: All interested candidates should apply no later than April 19, 2023. Late applications may not receive consideration.Diversity, Equity, and Inclusion at Emera: At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. Emera supports candidates and employees with access and accommodation needs.Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended. This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance. Any non-compliance could result in disciplinary action up to and including termination of employment.Finally, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’ve listed above, please consider applying. If you don’t quite see yourself in this role but want to join our team, please set up a Job Alert to learn about future opportunities!Quick Apply
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