Customer Service - Contract - Jobs in Halifax, NS

Job Description

The OpportunityHalifax, NS Customer Service Entry Level ContractCAA is looking for a Member Service Counsellor for a 90 day contract with the possibility of extension.Our Member Service Cousellors are critical to the success of our organization as they are the face of the company, helping our Members in person and over the phone every day.We are looking for a mature person who can embrace our Member First philosophy through their genuine interest in our Members but can also understand the intricate ins and outs of the vast array of products and services that CAA offers. This person will be motivated to provide excellent customer service and achieving sales targets through in person and over the phone interactions.Are you the kind of person that likes to lend a helping hand Are you that go-to person with a sunny disposition and an approachable way about you And most of all, are you the consummate people person If this describes you, then we would love to talk to you about our opening.What youll doResponsibilitiesReporting to the Branch Manager, you will provide outstanding service and relevant solutions to our Members while promoting CAAs products and services. This means you will be speaking with our Members in person and over the phone, taking payments, enhancing their Memberships, and explaining our products. Sometimes you will be taking their passport pictures and sometimes you will be issuing their International Drivers Permit. You will be helping them plan their road trips by taking customized orders and handing out tour books and maps. After you have been with us for a while you will be handling their car rentals and hotel reservations and providing them with travel medical insurance.What youll needQualificationsYou possess a high school diploma and preferably have some post-secondary education under your belt.You are savvy with computer software and can pick up new skills quickly.You are organized; its not unusual to see you with a to-do list.You have enjoyed your experience working with the public.You are motivated to sellYou know your way around a map and can identify many major US and Canadian cities.Most of all you have an awesome attitude and desire to help people.You can be flexible and work the occasional early evening and 4 hours every third Saturday.Were looking forCore SkillsCustomer ServiceA little bit about usCAA AtlanticBased in Atlantic Canada, CAA Atlantic has more than doubled in size in the past 10 years and now serves more than 285,000 Members in all 4 Atlantic Provinces. We are part of the CAA Federation and with over six million Members, CAA is one of the largest and most trusted & respected consumer-based organizations in Canada.Why Work With Us:Challenging work with an amazing teamStrong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)A competitive compensation packageGenerous paid time off based on professional experiencePaid volunteeringTelemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chatHealth and Safety of employees is the number one priorityComplimentary Premier CAA MembershipAn in-house gym facility and/or corporate gym rate and partial reimbursementAn innovative and dynamic work environmentOngoing learning and development opportunitiesOur Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our MembersOur Core ValuesWE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.Diversity and inclusion at CAA AtlanticAs a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.AccommodationApplicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.Are you interestedWork With UsWe offer:Challenging work with an amazing teamStrong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022, in addition to many more)A competitive compensation packageBusiness casual dress codeAn innovative and dynamic work environmentCommitted to a diverse workforce that reflects the communities in which we liveQuick Apply

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