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Customer Support Administrator (immediate start) - Jobs in Halifax, NS

Specialized Stair & Rail Ltd.
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Specialized Stair & Rail Ltd., is a privately owned manufacturer and supplier of wood stair & railing components. We blend old world craftsmanship with state-of-the-art technology to deliver the highest quality stair railing. Our company has been building custom stairs and railings for a better part of two decades.Reporting to the Customer Service Administration Manager you will be responsible for providing high level customer service supporting our service team and customers.Key ResponsibilitiesCustomer Support Coordination tasks

  • Answers Incoming calls using “first call protocol”. Create service tickets using the appropriate systems
  • Monitors First Call status: Monitor calls/e-mail que’s to ensure prompt customer contact
  • Ensures Ticket Inbox maintenance: that all open tickets are escalated to the relevant area (e.g. hotline, Team leader)
  • Updates auto-generated tickets. Completes tickets generated by customer emailed enquiries
Service Administration Tasks
  • Prepares and sends quotes (with technical input from Team Leaders)
  • Organise Travel, accommodation, rental car, flights etc for technical intervention
  • Completes Warranty Request Forms (with technical input from Team Leaders)
  • Verifies account information, raises/schedules work orders, makes logistic arrangements for Technicians to perform interventions
  • Issues invoices based on EWOs prepared by Technicians
  • Raises Purchase Orders for contractors as directed by Team Leaders
ESSENTIAL
  • Extensive experience in service administration
  • Excellent Customer Service skills
  • Advanced communication skills
  • Advanced Microsoft Office skills
  • Ability to multitask
  • Strong ability to manage time effectively
  • Ability to prioritise and make decisions
Job Types: Full-time, Part-time, PermanentSalary: From $20.00 per hourBenefits:
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
Work Location: Hybrid remote in EDMONTON, ABQuick Apply
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