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Enrolment Services Specialist - Jobs in Halifax, NS

Dalhousie University
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position DetailsPosition InformationPosition Title Enrolment Services SpecialistDepartment/Unit Registrars OfficeLocation HalifaxPosting Number S447-22Employee Group NSGEU Local 77Position Type Regular, On-GoingDuration of Contract (if applicable)Employment Type Full TimeFull-time Equivalency (FTE) 1.0Salary $25.78 - $32.70 per hour ($43,573 -$55,261 per annum)Classification C7Provisional StatementAbout Dalhousie UniversityDalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.Job SummaryThe Registrar’s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Coordinator, Enrolment Services, the Enrolment Services Specialist acts as the primary resource for front counter patrons at the Registrar’s Office.Key Responsibilities

  • Assist and advise patrons in person and via email on a wide range of university and academic regulations, policies, procedures, deadlines, fees, student aid programs etc.; screen, assess and respond to inquiries, complaints, concerns, etc.
  • Receive and verify loan and financial aid documents in person and electronically; liaise with student aid and financial institution personnel and distribute student aid cheques.
  • Intake, process and distribute a variety of documents and transaction forms with appropriate explanations. Verify and authorize completed forms and documents.
  • Assist previous and current Dalhousie students and students with letters of permission from external institutions with enrolment; verify all letters of permission forms for Dalhousie students as well as process requests for transcripts, letters of confirmation and major changes.
  • Collect fees and process Registrar’s Office deposits, ensuring accuracy of the amount received.
NoteDue to operational requirements, the successful applicant is required to work in-person on campus.Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.Required Qualifications
  • Business/Office Administration diploma with approximately five years’ related experience (or equivalent combination of training and experience).
  • Proficient computer skills and experience with integrated administrative systems (i.e. SARS, Web-Xtender).
  • Excellent communication (verbal & written), organizational and customer service skills.
Assets
  • Undergraduate degree.
  • Familiarity with the Banner PROD software package and academic regulations.
Job CompetenciesAdditional InformationApplication ConsiderationBargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.Diversity StatementDalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQ+ communities, and all candidates who would contribute to the diversity of our community.Posting Detail InformationNumber of Vacancies 1Open Date 11/08/2022Close Date 11/18/2022Open Until Filled NoSpecial Instructions to ApplicantQuick Apply
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