Enterprise Tech Support Advisor - Jobs in Halifax, NS

Job Description

Overview:One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.Our Privilege Access Management solutions allow customers to access privileged accounts while meeting audit and compliance requirements along with the automation and control of the process of granting access to privileged accounts and passwords.One Identities Two Factor authentication solution enhances security by requiring two-factor authentication to gain access to your network resources. Our solutions utilize an individual’s current identity store within Microsoft Active Directory (AD) to enable two-factor authentication. It takes advantage of AD’s inherent scalability and security to eliminate the time and expense involved with setting up and maintaining proprietary databasesResponsibilities:Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing the Privilege Access Suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on numerous supported platforms.As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating a broad range of operating systems, protocols and architectures. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.As a One Identity Support Engineer you will gain exposure to some or all of the following technologies:Operating Systems: Windows ServerDatabases: Microsoft SQL ServerTarget Systems: Active Directory, Exchange, LDAP, SAP, SharepointNetworking: DNS, LDAP, HTTP, SMTP, VPNWeb: IISVirtualization: ESX, VMWare WorkstationLanguages: VBScript, Powershell, JavaCloud: AWS and AzureQualifications:

• Experience in a similar customer service work environment
• Must be independent, self-motivated, a team player and have a people-oriented personality
• Effective and efficient problem solving skills
• Strong written and oral communication skills
• Ability to work in fast paced, dynamic environment
• Able to be professional and have timely management of personal work load covering multiple problems
• Keep up to date with emerging technologies and latest Microsoft product versions.
• Delivery of excellent customer service.
• Awareness of Change Control Process

2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)

• 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
• 2+ years’ experience in Technical support, Development or System administration
• Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic
• Candidate should possess excellent communications and multitasking skills
• Be able to work under pressure with calmness and composure
• Work independently and also in a team, with strong troubleshooting and diagnostic skills

Preferences

• Familiarity with debugging tools/techniques (e.g. WebEx)
• Knowledge and experience with Object Oriented Programming
• Working knowledge of LDAP, Understanding of Schema and Kerberos
• Experience with Internet Information Services for Windows
• Knowledge of VBScript, PowerShell
• Knowledge of SQL Server
• Exposure to Linux and Unix systems
• Technical Writing Skills
• Knowledge of protocols such as SSH, RDP, FTP & HTTP.
• Knowledge of network troubleshooting tools (PING, PATHPING, TRACERT, TRACEROUTE, IPCONFIG, NETSTAT, NBTSTAT, NSLOOKUP).
• Understanding of Certificates
• Understanding of Firewalls
• Office365 knowledge

Company DescriptionOne Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.Why work with us

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One Identity is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his/their potential. We welcome applications from: women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.As part of our commitment to accessibility for all persons with disabilities, One Identity will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI TeamJob seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in @quest.com or @oneidentity.comQuick Apply

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