First Nations/Metis/Inuit Candidates - Customer Care Manager - Jobs in Halifax

Job Description

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.caAre you a First Nations, Metis, or Inuit professional looking to join and lead a team of dedicated individuals Are you someone who values building and maintaining relationships with people in and outside of your circleWe #39;re looking for you to join our team as a Customer Service Manager at one of our locations across Nova Scotia.We are seeking a dynamic and customer-focused individual to lead and drive a customer-centric culture within our team.As the Manager, you have a strong passion for deepening client relationships and leveraging our broader Bank relationships, systems, and knowledge. Your main responsibilities will include developing and leading a high-performing team of experts and fostering first-contact resolutions and personalized advice for our customers. You will also be responsible for providing ongoing coaching and feedback and identifying development opportunities for your team. Additionally, you will play a vital role in monitoring customer satisfaction, managing performance and conduct concerns, promoting a positive team environment, and supporting training and development initiatives.This is a hybrid role with the requirement to be in office once per month at our Contact Centre location: Scotia Square Mall, 5201 Duke Street, Halifax, NS.Work Conditions:The hours for this role are Mon-Fri from 10am-6pm. However, the Contact Centre is a 24/7 environment, in which extended/non-standard operating hours are required to accommodate service level agreements. As such, you may be requested to work overtime during peak season and/or periods of increased volumes. Your shift may change, with notice, to better support business needs. Non-standard hours are a common occurrence.If you are a motivated leader with a passion for customer excellence, we encourage you to apply for this exciting opportunity on HigherMe!Scotiabank is a leading bank in the Americas. Guided by our purpose:quot;for every future quot;, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. REQUIREMENTSSelf-Identify as First Nations, Metis, or Inuit Strong oral/written communication skills Previous experience in a leadership, coaching, and/or mentoring role Strong customer service skills Eager to use problem-solving skills to provide solutions to problems that may arise Strong relationship-building skills Eager to lead and work with a teamJoin Scotiabank and belong to a high-performing team with a passion for success.