Front Desk Agent - Jobs in Halifax, NS

Job Description

We are currently looking for a Guest Service Agent. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

• Authentic – Show Guest and team members that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
• Bold – Take ownership and play your part to get things done by making things easier for our Guest and Staff, doing as much in advance and multi-task when you need to.
• United - Work together for the common purpose of our guests and other team members

Areas of Accountability:Achieve ultimate in guest satisfaction:

• Oversee and participate in the prompt and courteous handling of all guest concerns as necessary, including, but not limited to: check-in and check-out; telephone and personal inquiries; luggage and vehicle handling; and travel information.

• Ensure rooms security by maintaining effective key control and confidentiality.

• Motivate self and associates by displaying excellence in customer service.

Exceed guest expectations by ensuring we provide superior service and teamwork:

• Ensure all hotel products and services are delivered efficiently and in a timely manner.
• Consistently communicate information and requests to associates to ensure teamwork generates exceptional guest service. Follow up with other departments as necessary.
• Use tools such as daily logbook to communicate information.
• Follow standard cash-handling policies and procedures.
• Comply with check-in and check-out procedures for individual and group/tour activity

Maintain clean and safe working conditions within department and hotel:

• Ensure all associates comply with safety rules and procedures.
• Notify management of any problems or discrepancies.

• Take corrective action, where required, to improve safety of work areas.

Perform tasks specific to Guest Services team:

• Accurate and Timely check-in and check-out of hotel guest
• Perform Reservations duties, as required
• Perform switchboard duties, as required
• Daily balancing of individual work, as well as maintaining a cash float
• Maintain a clean and safe work environment
• Provide excellent guest service, meeting and exceeding guests needs and request
• Be empowered to solve a guest’s problem immediately to ensure guest satisfaction
• Complete additional duties as required by the Front Office Manager and as noted on the Daily Checklist
• Act as an ambassador for our Brand

General:

• Foster spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike in a cooperative and harmonious working climate.
• Focus on consistent delivery of Holiday Inn Standards for guest service, Mission, and Values
• Resolve any areas of concern relating to the safety and security of guests or staff.
• Maintain high level of integrity by respecting the privacy of guests and associates.
• Ensure management is informed of all unusual activity and matters of significance.
• Perform all duties assigned in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position

Job Types: Full-time, Part-time, PermanentSalary: $14.00 per hourBenefits:

• Dental care
• On-site parking
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• customer service: 1 year (preferred)

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