Guest Service Agent - Jobs in Halifax, NS

Job Description

Job SummaryIf you are customer focused, enjoy solving problems, and looking for an opportunity to grow; you’ve found it!We are looking for individuals to join our Community who share our passion, focus and commitment to customer service. Hotel Halifax is an inclusive and healthy place to work, because we know the way we deal with our associates will be reflected in the way they interact with our customers.As a Guest Service Agent, you will be reporting to the Front Office Manager at Hotel Halifax while working alongside a dedicated, fun, professional team. Being the first point of contact to all guests, you will be providing exceptional service from check in to check out, ensuring effective communication, handling any concerns that may arise, and following up as required with various guests and departments.Your Hours: · 32 - 40 hours per week. Shifts vary depending on business levels but will include evenings, weekends and holidaysWhat You’ll Do: · Greet guests upon arrival; offer luggage assistance.· Complete check in/out procedures with minimal errors.· Make decisions regarding guest requests or resolves complaints and escalate the issue to a Manager when necessary.· Answer all guest inquiries and provide information to guests about local attractions, services, hotel services, hotel facilities and other amenities.· Follow cash handling and payment card industry procedures. Follow all procedures and checklists to ensure security of private guest information.· Create guest reservations via telephone, central/global reservations, and in person.· Provide courteous and efficient telephone services including accurate message taking, delivering messages, mail, packages and other items as required.· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.· Present statement of charges to departing guests and receive payment.· Assist other departments and coworkers where necessary.· Support upsell additional facilities and services, when appropriate.We Offer: · Excellent Training Programs, Competitive Compensation and Benefits Package· Employee and Family Assistance Program and work/life balance· Discounts at SilverBirch Hotels· Access to a fitness facility and nutrition information· Culture focused on Sustainable Engagement in a respectful and safe workplace· Community Involvement, Volunteer Opportunities and Green Initiatives· Celebrations for birthdays, anniversaries, and other Hotel events such as a summer BBQ, and annual holiday party· One duty meal per day for associates working 6 hours or more per day as a taxable benefit.· Uniforms are provided and cleaned.We want to hear from you- apply today!You’re Good At: · Work experience as a Hotel Front Desk Agent or similar role.· Previous experience using Microsoft Excel and Word.· Must be physically able to perform the job; lifting, pushing and pulling up to 25 pounds, walking and standing for extended periods of time.· Customer service attitude.· Excellent verbal and written communication skills.· High level of integrity and accountability, with attention to detail, makes minimal mistakes or learns from mistakes· Highly organized, able to work independently and detail oriented.· Positive, enthusiastic and willing to learn and grow.· Punctual and reliable. Adaptable to change.· Able to work with a variety of people, collaborates, is professional and respectful· A valid driver’s license and the ability to drive automatic and standard vehicles is an asset· Must pass a criminal record check.Get to Know Us: Ideally situated in the heart of downtown, Hotel Halifax offers stunning views of the Halifax harbor; this offers our customers an opportunity to embrace the excitement of the city while staying just minutes from Scotiabank Centre, Citadel Hill and the Halifax Convention Centre.SilverBirch Hotels & Resorts is one of Canada’s leading hotel operations and asset management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. With the exceptional talents of our team of over 2,000 associates we operate our hotels to the highest standards of our brand partners. We pride ourselves on providing the very best Canadian hospitality, in an environment that is fun and has a rich sense of place. Our strong focus on our people ensures that we deliver extraordinary hotel experiences to our guests and achieve industry leading results.SilverBirch Hotels & Resorts is an equal opportunity employer and we value diversity and inclusion at our company.Job Type: PermanentSalary: $15.10-$16.10 per hourBenefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

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