Housekeeping Manager - Jobs in Halifax, NS

Job Description

We are looking for a dynamic Housekeeping Manager to lead and manage our Housekeeping operations; this will include achieving and maintaining the hotel’s high standard of cleanliness in our guest rooms, as well as in our public areas and in the heart of house areas.Duties & Responsibilities:

• Manage the daily operation of the housekeeping department and employees. (e.g., overseeing cleaning and sanitation, interviewing, evaluating, scheduling, training and disciplinary procedures)
• Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, restroom supplies, laundry supplies, machines, and equipment, ensuring necessary resources are readily available.
• Schedule and supervise rotational and special cleaning programs as required. Implements monthly room cleaning and lost & found programs in accordance with policies, standards and procedures.
• Ensure the Housekeeping Department operates within approved budgets and assists in the preparation of annual budget and forecasting expenses/labour
• Schedule associates in accordance with forecasted occupancy; adjust staffing as changes are needed
• Coordinate availability of rooms with Front Office Manager
• Select, orient, train and coach, highly engaged qualified associates, to ensure execution of hotel standards, key deliverables and approved methods of service and cleanliness
• Follow up with new team members to ensure their on- boarding is successful and that they feel part of the our hotel community throughout their employment.
• Work closely with Skills Essential Champions to ensure all employees receive on-going training
• Ensure ongoing communications including coaching sessions, performance management, 30-60-90 day onboarding and Performance Plan Reviews.
• Ensures all employees have proper supplies, equipment and uniforms
• Ensure high morale and productivity levels through staff planning, training and development
• Meet and exceed the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Assisting with scheduling, training and career development of all team members
• Provide leadership by building commitment and inspiring people to do well as a team while encouraging them to do the best job possible thus ensuring quality cleanliness throughout the hotel
• Lead by example at all times, with strong communication that builds a collaborative team culture which is fully supportive of everyone in the department
• Focus on consistent delivery of guest service
• Sets a positive example for guest relations and handles guest problems and complaints
• Create a service oriented environment with recognition for employees who provide excellent service to both their internal or external customers
• Prepare agendas for staff meetings and facilitate monthly meetings. Participate in leaders meetings
• Working closely with other departments to ensure exceptional service
• Promote hotel policies and procedures; support internal networks i.e. Health & Safety, Greens
• Communicate with suppliers to ensure quality standards are continually reviewed and evaluated.
• General administrative support: Lost & Found, payroll/productivity, scheduling, ordering, inventories
• Cover shifts as a working supervisor as required.
• Conduct regular walk throughs and inspections of the hotel. Note any deficiencies for follow up.
• Work closely with the maintenance team conducting product and/or equipment tests as necessary.
• Lead and co-ordinates renovation projects as related to guest rooms and other areas as assigned.
• Maintain safe working conditions within department and hotel by ensuring that all associates are trained and follow WHMIS and Health & Safety rules and procedures.
• Report all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious Circumstances (including smells, sights and sound) immediately.
• Other projects and duties as assigned.

Skills, Knowledge and Abilities Required:

• Strong communication, supervisory and problem solving skills.
• Able to delegate tasks to associates and facilitate completion
• Excellent organizational skills and leadership abilities.
• Demonstrates accuracy, consistency and thoroughness. Detail Oriented.
• Able to motivate a team.
• Able to work well independently with little supervision.
• Able to read, write, and comprehend simple instructions, short correspondence, and memos.
• Able to present information in one-on-one and small group situations to other employees of the organization.

Preferred Education & Qualifications:

• High School diploma and post secondary education is required.
• Diploma in hospitality management is an asset.
• Proficiency with MS office.
• Experience with a property management system. (Opera is an asset)
• 5 years’ experience in Housekeeping as supervisor or manager; hotel experience is preferred.
• Experience with adhering to labour and departmental costs is required.
• Minimum of two years experience in a leadership role

Working Conditions:

• Physically fit and able to push, pull, and lift up to 50 lbs. and to bend and kneel with comfort.
• Fast paced environment that is often demanding.
• Stand, walk and remain on feet and perform job duties for large portion of shift duration.
• Use of cleaning chemicals.
• Must be flexible to work as business levels dictate as weekends and evenings are involved.

EXTERNAL CANDIDATES APPLY TO: [email protected]SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.NOTICE TO POTENTIAL JOB APPLICANTSIf you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

• does not require job applicants to pay a fee for a job application or opportunity; and
• does not make unsolicited offers of employment.

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at [email protected] and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.Properties: Hotel HalifaxJob Type: Full TimeJob Location: HalifaxQuick Apply

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