Information Specialist (Clerk 3) - Jobs in Halifax, NS

Job Description

Competition # : 31261Department: Labour and Advanced EducationLocation: Multiple LocationsType of Employment: PermanentUnion Status: NSGEU - NSPGClosing Date: 6/29/2021 (Applications are accepted until 11:59 PM Atlantic Time)About UsThe Department of Labour and Advanced Education (LAE) works to provide fairness, safety and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential.We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for safety, labour standards, apprenticeship, adult education, and many other facets of everyday life.Safety makes a difference in everyone’s lives. The LAE Safety Branch is the lead for achieving compliance in health and safety in workplaces, and technical safety of regulated equipment in public places. We strive to help build understanding about what is required to achieve compliance by providing current and accurate information while also ensuring compliance is achieved.About Our OpportunityThe Department of Labour and Advanced Education works to ensure compliance to safety requirements by working throughout the province with employers, unions and non-unionized employees and other stakeholders.Working with the LAE Safety Branch’s Awareness and Outreach Team the Information Specialist has the unique role of being the first point of contact for Nova Scotians through our 1-800 number and email address regarding inquires on Health and Safety and Technical Safety. This role is key in helping ensure that Nova Scotians get the services and information they need to work safely.Primary AccountabilitiesThe Information Specialist (IS) position will:

• Provide courteous and superior client services through email.
• Deal with a wide variety of people and through various processes.
• Help collect information that supports our work priorities.
• Frequently access multiple communications and information technology tools and databases to support these activities and is also responsible for providing administrative and record keeping duties.

Qualifications and ExperienceYou are passionate about Health and Safety and helping Nova Scotians. You completed Grade 11 and have 4 years related experience in an professional office enviornment. An equivalent combination of training and experience may be acceptable.You can interpret inquires from the public, employers and employees and provide accurate, practical interpretations of legislation and regulations to answer their questions so they can achieve compliance. You have exceptional communication and customer service skills with proven ability to present complex information in an accessible manner. You are detailed oriented and conscientious about the accuracy of your work and are clear and concise in your correspondence.You consistently maintain a respectful, professional and courteous disposition with colleagues and clients. You are flexible and adaptable and demonstrate a willingness to take on tasks required to help the team provide timely quality service to the public. You can manage conflict and deescalate situations over the phone.You have what it takes to self manage day to day tasks, work in a fast paced and collaborative environment while adding your own personality to dealing with inquiries while valuing a diverse and inclusive environment. You are a self starter and can work independently but are also a demonstrated team player that values and builds relationships to help address client needs and support the work of the Safety Branch.Ability to provide service in French would be considered and asset.We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.Additional InformationYou are encouraged to submit a cover letter with your application. Failure to do so may result in your application being screened out.This competition will be used to fill 2 positions: 1 Permanent and 1 temporaryThis is a Temporary employment opportunity with an anticipated end date of October 3, 2021. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.Location may be in one of the regional office (Sydney, Kentville, Trutro, Yarmouth etc) At this time still staff may be encouraged staff to work from home, but can change.What We OfferCareer Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.Countless Career Paths for Nova Scotians.Department Specific Flexible working schedules.Pay Grade: CL 18Salary Range: $1,579.09 - $1,766.79 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:Current NS Government Employee Sign InFailure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.