IT Application Support Analyst - Jobs in Halifax, NS

Job Description

Reference Number: 10558Department: Information TechnologyLocation: Halifax, Nova Scotia CanadaType of Employment: Regular, Full-time, HybridDate Posted: * September 16*th, 2022Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of* IT Application Support Analyst, Web Team.*Accountabilities: Under the direction of the IT Business Support Lead, the IT Application Support Analyst is accountable for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.The IT Application Support Analyst needs to maintain a thorough understanding of all application related business processes and have abilities to support the following functions:

• Troubleshoot and resolve application problems;
• Manage and execute application change using standard change management methodologies;
• Answer customer questions regarding product usage;
• Complete application system administration requests in a timely and quality manner;
• Provide proactive application monitoring;
• Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations;
• Manage application support issues using standard tracking tools, log customer questions, and track issues through to completion;
• Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users;
• Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines;
• Interact with vendors to resolve application problems and research information;
• Maintain and build relationships with business partners and system users;
• Support customer reporting requests;
• Manage application audit requirements (ITGCs)
• Provide after-hours support.
• Participate in storm response duties, as necessary

You will be responsible for personal safety and that of co-workers by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.Skills, Capabilities and Experience: The successful candidate will have a University degree or College diploma in a computer related discipline with a minimum of two (2) years of application support experience in technical client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required. Please ensure your resume outlines your experience as it may relate to this role.Experience and knowledge supporting technologies or processes such as:

• Incident, Request, Change and Problem Management;
• Service Now;
• ITIL;
• SQL/Oracle, data retrieval and analysis;
• Strong analytical and problem solving skills;
• Strong interpersonal and communications skills.
• Vendor relationship management
• Customer Experience focus

Working knowledge and experience with the following would be considered an asset:

• Content Management Systems
• Drupal 7 and above
• Customer Information Applications;
• Linux Systems Development experience
• Integrated application environments;
• Project execution and implementation and/or project management experience.

We offer flexible work opportunities, to be discussed with your leader, however you are required to live in or be willing to relocate Nova Scotia for this role.At Nova Scotia Power, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate for this position, you speak up on health, safety and environment issues, and demonstrate a belief that all injuries are preventable. You support flexibility in the workplace and embrace change. You build strong collaborative relationships with a commitment to a respectful, inclusive, and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.Reports to: Team Leader, IT Business SupportForm of Application: Click the APPLY button at the end of the online job posting. Complete all required information fields and copy and paste your covering letter and resume into the online form.Salary: Commensurate with qualifications and experience.Must Be Received By: All interested candidates should apply no later than* September 30*th. Late applications may not receive considerationRecruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means 14 days since having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ+ community. Applicants from these equity groups may self-identify through the on-line application process. Emera supports candidates and employees with access and accommodation needs.If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process.Job Type: Full-timeQuick Apply

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