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IT Support Specialist - Jobs in Halifax, NS

Dalhousie University
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position DetailsPosition InformationPosition Title IT Support SpecialistDepartment/Unit MedIT - Computing & Media SvcsLocation HalifaxPosting Number S370-22Employee Group NSGEU Local 77Position Type Regular, On-GoingDuration of Contract (if applicable)Employment Type Full TimeFull-time Equivalency (FTE) 1.0Salary $29.57- $37.51 per hour ($49,980 - $63,389 per annum, 32.5 hours per week)Classification SIT1Provisional StatementAbout Dalhousie UniversityDalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.Job SummaryWithin the Faculty of Medicine , the Medical Information Technology (MedIT) unit provides technology and information support services to the medical and health education programs at Dalhousie. Reporting to the Service Delivery Manager, the IT Support Specialist will provide IT support for the faculty, staff, researchers, and students, located at both Halifax and Saint John campuses, of the Faculty of Medicine, Dalhousie University.Key Responsibilities

  • Provide technical assistance and technical consultation services for the Dalhousie Faculty of Medicine students, staff, and faculty to ensure effective and efficient utilization of computers, software, network, and telephony tools and resources.
  • Answer incoming telephone calls, emails, and in person requests to the MedIT Help Desk, monitor ticket system, and triage, address and escalate client requests or issues accordingly.
  • Manage the day to day operations of the laptop lease program for the Faculty of Medicine, including determining recommended computer models, creating and managing computer images, and working with users to assist in migrating to their new machines.
  • Liaise and work collaboratively with other technical support groups at Dalhousie, including Information Technology Services and Academic Technology Services for service delivery improvements and to troubleshoot and resolve technical issues.
NoteDue to operational requirements, the successful applicant is required to work in-person on campus.Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.Required QualificationsUndergraduate degree in Computer Science or related field, with approximately three to five years’ progressive experience in client support in a mixed PC and Macintosh environment (or an equivalent combination of training and experience) is required. Experience in a diverse range of services in technical user support, networking, and communications. Experience with Microsoft Office 365, SharePoint, Office suites, MS Windows and Mac OS X. Related industry certifications, including A+ and ITIL, are strongly preferred. Assets include experience in a post-secondary academic institution and experience providing services to remote users. Demonstrated ability to work both independently and in a cross-functional team environment. Exceptional communication (oral and written), organizational and customer service skills are required.AssetsJob CompetenciesAdditional InformationDalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.Application ConsiderationBargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.Diversity StatementDalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons with a disability, racialized persons, including persons of Black/African descent (especially African Nova Scotians), women, persons of a minority sexual orientation and/or gender identity, and all candidates who would contribute to the diversity of our community.Posting Detail InformationNumber of Vacancies 1Open Date 09/20/2022Close Date 10/20/2022Open Until Filled NoSpecial Instructions to ApplicantQuick Apply
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