Manager of Brand Experience - Jobs in Halifax, NS

Job Description

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living ™.We are searching for a Manager, Brand Experience to join our Brand Team based at our Home Office in Halifax, Nova Scotia.Meaningful BenefitsYou will be surrounded by a team of professionals who are passionate about living our organizational values and delivering exceptional experiences in communities where we provide accommodations, services and care. As an established and respected organization in the senior living and healthcare sectors, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:Comprehensive health and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance ProgramRRSP program (5% employer matching)Vacation accrual (begins immediately) and travel insuranceFree onsite parkingEmployee discounts on select apparel, fitness, and retail partners through our Perks ProgramAbout the OpportunityBecause of your work, team members understand the relationship between service excellence, brand health, and quality of life for those who live and work in our communities. Working with site leaders and subject matter experts across Nova Scotia, New Brunswick and Ontario, you willChampion the consistent application of organizational standards for service excellence, providing insights and recommendations for continuous improvement initiatives that will have a direct and positive impact on the resident experience.Lead the development of an organization-wide standards assessment model to identify trends, best practices, gaps and opportunities.Understand the application of standards in each location, working closely with operations to identify potential revisions and/or resourcing required.Ensure proper governance of materials related to brand standards, tracking ongoing changes, and leading the scheduled release of updates to operations.Assess brand health through the resident experience framework and organizational assessment tools (Quality of Life Survey, Guiding Principles, etc.).Support the opening of new retirement living and long term care communities, ensuring materials, orientation and service excellence standards are implemented and brand-aligned.Provide presentations, training and progress reports to team members and leadership.About YouIn addition to placing high value on continuous improvement, collaboration and accountability, you bring:A bachelor’s degree in marketing, business, hospitality management or a similar combination of brand and/or franchise management training is required.A minimum of five years’ experience managing standards compliance for franchise operations, hospitality or hotel operations and/or customer service is preferred.A clear, convincing, and collaborative approach to writing, speaking and relationship-building is required and impacts every level of the organization.Dependable and committed to delivering quality, professional service with a positive attitude.Proven ability for attention to detail and a high level of initiativeA valid driver’s license (travel in areas of operation is required)About UsIt all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.If you’re ready to join the Shannex team of Great People, apply today!Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.All applications are kept in strict confidentiality.Only those selected for an interview will be contacted.Quick Apply

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