Manager of Family Services - Jobs in Halifax, NS

Job Description

Opportunity: FAMILY SERVICES MANAGERRMHC Atlantic is seeking a motivated, optimistic and experienced leader to join our team as the Family Services Manger to support and lead the Family Services team in delivering exceptional service to Maritime families.Given the scope and range of Family Services responsibilities, it is imperative that the FamilyServices Manger possesses strong leadership skills to positively bring out the best in team members by inspiring, mentoring, empowering and guiding the strategic direction within their work. The Family Services Manger must have an eye for process improvement, be open to learning new skills, practice flexibility, and have a strong handle on the art of prioritization.Position SummaryReporting to the Director of Programs and Operations, the Family Services Manger plays a vital role in the RMHC Atlantic mission by leading the Family Services team in providing a safe, supportive and caring environment for families with ill children staying at Ronald McDonaldHouse and/or visiting our Ronald McDonald Family Rooms. The Family Services Manger will lead the strategic planning of family experience initiatives and oversee all aspects of RMHCAtlantic utilizes resources, addresses challenges and leverages opportunities to strengthen the organization’s reputation and services.Responsibilities include strategic planning, procedure and policy development, process improvement, management, customer service, relationship building, data processing and compassionate communication, including managing crises and using conflict-resolution strategies.This is a full-time, permanent position that supports full- and part-time employees.Key ContributionsLeadership

• Leads by example, cultivating a positive and supportive team-based environment.
• Supports, leads and mentors a strong team of Family Services Associates, and Family

Room and Activity Coordinators.

• Actively seeks opportunities to support cross-organization collaboration and staff development.
• Works with Family services team to determine appropriate goals and metrics for Family

Services’ portfolios; develops processes to monitor and report on progress against goals.

• Executes comprehensive hiring, training, and performance-evaluation practices.
• Builds and promotes a culture of continuous improvement and service excellence by challenging the status quo and embracing innovation.
• Collaborates with colleagues from RMHC Chapters across the country and beyond to seek out new programs and services that improve guests’ experiences and advance

RMHC Atlantic’s mission.

• Seeks opportunities to improve leadership skill and efficacy through regular communication, feedback and reflection.
• Conducts all work in a person-first and trauma-informed manner that prioritizes harm- reduction, diversity, equity, and inclusion.

Vision and Strategy

• Works with the Director of Programs and Operations to establish and execute short- and long-term priorities to positively impact the experience of guests, volunteers and team members.
• Works with the Communications Manager to develop tactics to promote services, and collect content that illustrates and celebrates families’ experiences at RMHC Atlantic.
• Responsible for data collection and compiling data for various stakeholders including the broader staff team, Board of Directors, RMHC Canada, RMHC Global, and our hospital partners and donors.

Exceptional Family Service

• Promotes an atmosphere of compassion, support and open communication with staff, guest families, volunteers, donors and the medical community.
• Ensures adherence to policies.
• Promotes services within the medical community to ensure program services policies and procedures are known and understood by referring staff and prospective guest families.

Operations

• Acts as liaison between the IWK Social Work team and RMHC Atlantic.
• Oversees office operations including financial management, and records and files pertaining to guests, inventory and supplies.
• Updates procedures and makes recommendations for changes to policies and guidelines, as they relate to Programs, Families and Volunteers.

Experience

• Works from a person-centered approach.
• Progressive leadership experience with experience in effectively building a team, managing performance and developing strategy.
• Demonstrated ability to build rapport and trust, creating a safe and secure environment.
• Goal-oriented individual with sound judgement and integrity, as well as a high level of optimism and dedication to the mission and goals of the organization.
• Strategic, big-picture thinker with the ability to recognize and plan for detail.
• Creative, social-focused thinking, resourceful, and entrepreneurial;
• An ability to initiate, analyze, monitor, evaluate, and alter strategic development plans.
• Skilled at managing staff and volunteers toward specific goals;
• A collaborative and participative work style and ability to give, receive, and reflect on proactive positive feedback.
• Works well under the pressure of tight deadlines and a busy environment.
• Bachelor of Social Work or an undergraduate degree in a related discipline.
• Comfortable using Microsoft Office programs.
• Preference for experience working in communal living or medical settings
• Strong preference for candidates that are bilingual in verbal and written French and

English.Requirements:

• Valid Driver’s License with regular access to a vehicle
• A current Criminal Record Check, vulnerable sector check, and Child Abuse Registry check are conditions of employment

Hours & Location: Ronald McDonald House, 1133 Tower Rd., Halifax, NS.Some travel may be required.Generally, 9:00am – 5:00pm Monday – Friday. RMHC Atlantic provides staff with flexible work hours as evenings and weekends are occasionally required to support a 24-hour operation.Compensation: Salary: $76,000 - $90,000Benefits:

• Health & dental benefits (RMHC Atlantic contributes $2500 towards the cost of plan enrollment)
• Matching RRSP
• 3 weeks’ vacation, annually
• Wellness days
• $300 Wellness fund
• Professional development opportunities

How to apply:

• Please provide a resume outlining your qualifications by December 9th, 2022
• Supplemental information about connection to the cause, career aspirations, and other affiliations may be submitted via cover letter or video recording.
• In-person interviews may be hosted during the day, evening or weekend at the applicant’s discretion.

RMHC Atlantic is committed to fostering a collegial culture grounded in diversity, equity, inclusion, access and belonging. We encourage applications from persons with diverse abilities, racially visible persons, persons from the 2SLGBTQ+ community, and all candidates who contribute to the diversity of our community. RMHC Atlantic is committed to providing accommodations to help you perform to the best of your ability. In an effort to honour diversity, equity and inclusion, we invite all applicants to self-identify.We thank all applicants for your interest in RMHC Atlantic. In honour of your time, interest and commitment to our project, we will strive to contact all applicants..Job Types: Full-time, PermanentSalary: $76,000.00-$90,000.00 per yearBenefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• HALIFAX, NS: reliably commute or plan to relocate before starting work (required)

Work Location: One locationQuick Apply

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