Membership & Sales Service Staff - Jobs in Halifax, NS

Job Description

Title: Membership & Sales Service StaffReports to: Membership ManagerPosition Status: Full TimeVacancies: 1Salary: $14.75Start Date: ASAPLocation: John W. Lindsay YMCA, 5640 Sackville Street, Halifax, Nova ScotiaDept: 105Since 1853 the YMCA of Greater Halifax/Dartmouth has been connecting Nova Scotians to build healthy communities. As a non-profit charity we provide vital services, including Health, Employment, Childcare/Camps, Immigrant Services, and Youth Development.The YMCA ExperienceAt the YMCA we know that our ability to partner with others in our community is through the passion and dedication of our employees and volunteers. In joining the YMCA of Greater Halifax/Dartmouth you will become part of a dedicated network of individuals with great passion for providing a holistic support to the communities in which we serve.The OpportunityThis position plays an integral role in ensuring programming excellence through provision of a positive, inclusive, and meaningful Y experience that enhances participant achievement of a healthy lifestyle and healthy communities. Reporting to the Membership Manager, this role is integral to ensure the first point of contact is positive and welcoming for visitors, clients, and program participants.Responsibilities include

• Provide introductions and information to members on comprehensive programming options in supporting the achievements of individual wellness goals and community engagement
• Provide front-line support to new and existing members, including membership applications and requests for financial assistance, program registration, member orientations, as well as facility tours and rentals
• Provide sales services as well as assisting our membership team with our targeted membership goals
• Ensure delivery of Serving All Members (SAM) standards in day to day interactions with visitors and/or members to the Centre. Respond to incoming calls, emails, and requests for information from current and potential members. Resolve member concerns/support issue resolution in a timely and meaningful fashion
• Ensure file maintenance of all members, and being in compliance with all safety requirements, industry standards, staff certification and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery

Qualifications and Skills

• 1-2 years experience in Customer Service, Hospitality, Member Relations and/or Sales
• Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
• Experience using Class System and multi-line phone system an asset
• Experience generating internal and external leads
• Bilingual in French, Arabic, etc. is an asset
• Excellent verbal, written communication, and presentation skills
• Self-motivated, with strong attention to detail
• Experience in fundraising or non-profit sector is an asset
• Strong organizational and time management skills
• Intermediate proficiency in Microsoft Office Suite

We Offer

• Participation in Comprehensive Group Benefits and Pension Program
• Strong Work Life Balance Programs (i.e. Paid Personal and Vacation Days)
• Individual & Family YMCA Membership options
• Access to discounted childcare/program

Note:Successful candidates will be required to provide:

• A current and satisfactory Criminal Record Check/Vulnerable Sector Check
• Child Abuse Registry Check
• Proof of valid First Aid and CPR training
• Proof of full vaccination against COVID-19 or have a valid exemption prior to start date
• Employees will be required to attend YMCA Child Protection Training

Apply TodayPlease apply online at http://www.ymcahfx.ca/job-postings/ by May 9, 2022We look forward to hearing from you!The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected