Membership & Sales Service Staff - Jobs in Halifax, NS

Job Description

Title: Membership & Sales Service StaffReports to: Membership ManagerPosition Status: Full TimeSalary: $14.00Start Date: ASAPLocation: YMCA of Greater Halifax/Dartmouth/Halifax, John w. LindsayThe YMCA is a place where everyone belongs, we are committed to providing equal opportunities for all, in a welcoming space that is both nurturing and fun – a community of shared responsibilities, where children and families can thrive. There are lots of places to work, but few opportunities to do work that really matters, and the Y is one of those rare places. When you join our team, you don’t just get a job – you’ll embark on an exciting path of career development. You will be part of a team that provides children, youth, and adults of all ages reach feel a sense of belonging to their community. The OpportunityAs Membership & Sales Service Staff you play an integral role in ensuring programming excellence through provision of a positive, inclusive, and meaningful Y experience that enhances participant achievement of a healthy lifestyle and healthy communities. Reporting to the Membership Manager, this role is integral to ensure the first point of contact is positive and welcoming for visitors, clients, and program participants.Responsibilities include:

• Provide introductions and information to members on comprehensive programming options in supporting the achievements of individual wellness goals and community engagement. Provide front-line support to new and existing members, including membership applications and requests for financial assistance applications, program registration, member orientations, as well as facility tours and rentals.
• Ensure delivery of Serving All Members (SAM) standards in day-to-day interactions with visitors and/or members to the Centre. Ensure a positive, inclusive, welcoming environment for all visitors, members, clients, and participants. Respond to incoming calls, emails, and requests for information from current and potential members. Resolve member concerns in a timely and meaningful fashion.
• Provide sales services as well as assisting our membership team with our targeted membership goals
• Ensure compliance with all safety requirements, industry standards, staff certification and Child Protection processes in support of provision of safe environment for all participants, visitors, staff, and volunteers. Ensure that all member files are organized, maintained, and protected in keeping with Association confidentiality and record retention processes.
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery. Respond to questions, requests for information, and support issue resolution in a timely, meaningful fashion. Provide support to Association program areas by actively sourcing opportunities to promote and engage members, as well as to assist with special events or activities to profile our Y mandate, values, and offerings.
• Other duties as assigned.

Qualifications and Skills

• 1-2 years experience in Customer Service, Hospitality, Member Relations and/or Sales
• Strong customer service/sales skills, with demonstrated ability to build relationships and establish rapport with clients
• Experience using Class System and multi-line phone system an asset
• Experience generating internal and external leads
• Bilingual in French, Arabic, etc. is an asset
• Excellent verbal, written communication, and presentation skills
• Self-motivated, with strong attention to detail
• Experience in fundraising or non-profit sector is an asset
• Strong organizational and time management skills
• Intermediate proficiency in Microsoft Office Suite

We Offer

• Participation in Comprehensive Group Benefits and Pension Program
• Strong Work Life Balance Programs (i.e. Paid Personal and Vacation Days)
• Individual & Family YMCA Membership options
• Access to discounted childcare/program

Note: Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Check, Child Abuse Registry Check, and proof of valid First Aid and CPR training. Employees will be required to attend YMCA Child Protection Training.Apply TodayPlease apply online at http://www.ymcahfx.ca/job-postings/ by August 23, 2022We look forward to hearing from you!The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.Quick Apply

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