Network Administrator - Jobs in Halifax, NS

Job Description

Job Title :Network AdministratorReports to:ManagerDepartment:Managed ServicesIMP Solutions, a division of IMP Group Limited, provides IT and business consulting services, and IT products to clients across Canada. Headquartered in Halifax, Nova Scotia for over fifty years, IMP Group continues to stand for diversity and strength. IMP Group has gained a very strong reputation nationally, being named one of the 50 Best Managed Companies.Our passion is working with organizations to provide innovative and cost-effective business solutions. Our consultants offer outstanding technical capabilities, solid business experience, and a commitment to customer-centered methodologies.The Network Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.Basic Functions:IT Support relating to issues with the internal systems and network infrastructure.Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.Support services for virtualization technologies: VMware, and Microsoft.Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.Administer hosted and cloud solutions for customers using technologies that meet their requirements.Support disaster recovery solutions.Remote access solution support: VPN, and Terminal Services.Monitor the remote monitoring and management system alerts, notifications, and respond accordingly through service tickets.Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.Document maintenance for all computer systems and network infrastructure.Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.Additional Duties and Responsibilities:Improve customer service, perception, and satisfaction.Ability to work in a team and communicate effectively.Escalate service or project issues that cannot be completed within agreed service levels.Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.Document internal processes and procedures related to duties and responsibilities.Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.Work through project tickets and phases in as assigned by a Project Manager.Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.Knowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCPInterpersonal skills: such as telephony skills, communication skills, active listening and customer-care.Diagnosis skills of technical issues.Ability to multi-task and adapt to changes quickly.Technical awareness: ability to match resources to technical issues appropriately.Service awareness of all organization’s key IT services for which support is being provided.Understanding of support tools, techniques, and how technology is used to provide IT services.Typing skills to ensure quick and accurate entry of service request details.Self-motivated with the ability to work in a fast moving environment.Educational/Vocational/Previous Experience Recommendations:BA/BS, preferably in computer science or a related field.MBA/MS preferred but not required.5 years of IT experience.Benefits:Competitive salary based on experience and qualifications.Health, vision, and dental benefits included.Full on the job training & support.Fun working environment and culture.Great opportunity for advancement.Qualified and interested applicants are invited to apply online by June 4, 2021.IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.