Patient & Student Support Assistant - Jobs in Halifax, NS

Job Description

Position DetailsPosition InformationPosition Title Patient & Student Support AssistantDepartment/Unit Dental ClinicLocation Halifax, Nova Scotia, CanadaPosting Number S41-23Employee Group NSGEU Local 77Position Type Regular, On-GoingDuration of Contract (if applicable)Employment Type Full TimeFull-time Equivalency (FTE) 1Salary $23.70 - $30.06 per hour ($43,142 -$54,716 per annum, 35 hours per week)Classification C5Provisional StatementAbout Dalhousie UniversityDalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.Job SummaryThe Faculty of Dentistry operates state-of-the-art general and specialty clinics to support our educational programs. Reporting to the Manager via the Supervisor, Patient Services, the Patient & Student Support Assistant will work as part of a team providing administrative and front-line customer service support to the various undergraduate, graduate and faculty practice clinics.Key Responsibilities

• Consult with faculty, and schedule patient appointments, ensuring dentists, students, and facilities are booked appropriately. Triage patients in person and by phone to identify emergencies based on Faculty criteria.
• Register, update, code and check in patients for appointments using the Clinic Information System software, axiUm, while providing a welcoming and professional environment.
• Determine patient type/category and analyze treatment plans for further submissions for insurance or alternate coverages.
• Review patient accounts for billing purposes, enter treatments and review account status, including reconciling daily receivables & receipts.
• Provide support to students, faculty and staff by ensuring student assignments and faculty and staff coverage are organized, participating in monthly group practice planning meetings and providing updates regarding patient progress, and communication and treatment issues.
• Work with Clinical Supervisors, dental assistants, and other members of the team to identify and implement changes resulting from technology and equipment issues, patient needs, etc.

NoteDue to operational requirements, the successful applicant is required to work in-person on campus.Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.Required Qualifications

• Diploma in Dental Office Management program or a Dental Assisting Program with three to five years’ work experience in an administrative capacity in a dental office (or equivalent combination of training and experience).
• Proficient data entry skills, and Microsoft office software skills.
• Excellent organizational, interpersonal and communication skills.
• Must demonstrate strong patient confidentiality skills.

Assets

• Experience in the use of a dental office management program such as Abledent or Dentrix etc.

Job CompetenciesAdditional InformationDalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.Application ConsiderationBargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.Diversity StatementDalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQ+ communities, and all candidates who would contribute to the diversity of our community.Posting Detail InformationNumber of Vacancies 1Open Date 01/31/2023Close Date 02/14/2023Open Until Filled NoSpecial Instructions to ApplicantQuick Apply

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