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Product Tech Support Manager - Jobs in Halifax, NS

Cognizant
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

This is a remote position open to any qualified applicant in Canada.Cognizant Technology Solutions is seeking a Product Technical Support Senior Analyst who could join in our team of professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you!The following details form the basis of the scope of responsibilities, duties and accountability of the role of Product Technical Support Senior Analyst. Roles & Responsibilities

  • Manage client technical support activities.
  • Manage the staff and projects daily to ensure the business needs of our clients are met including managing to metrics to support Service Level Agreements and Internal Service Guidelines.
  • Support specific external users on all aspects of user reported technical problems or questions including software.
  • Deal directly with clients to ascertain problems and assist in resolving them while striving to build and maintain strong customer relations and partnerships.
  • Lead and manage concurrent assignments and resources.
  • Product Technical Support: -
  • Manage the teams workload of support incidents and projects/goals.
  • Review progress and evaluate results of complex technical support issues.
  • Plan and analyse technical management strategies through functional expertise and an understanding of the enterprise and industry.
  • Oversee the methodologies and delivery of internal documentation, processes and procedures.
  • Manage the teams incident inventory as defined by customers contractual service level guidelines and corporate established goals.
  • Utilize interpersonal and communication skills to establish and maintain effective working relationships with clients.
  • Innovation: Review and drive to closure approved innovative ideas, tools and processes to troubleshoot and resolve product issues.
  • Capability Building: - Ensure staffs career development plans align to Product Support objectives. - Meet on regular basis with staff to monitor progression on their career development plans. - Provide support of corporate career paths for team members.
  • Knowledge Management: Contribute to and review the knowledgebase management repository.
  • People Management: Manage assigned staff including hiring, performance and salary management, resolve issues, address disciplinary actions and recommend dismissals (as warranted).
  • Must have skills-
1. .NET2. SSIS3. SQL
  • Nice to have skills-
1. ANGULAR2. ORACLECognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Oct 20 2022About CognizantCognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.Quick Apply
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