Project Manager - Jobs in Halifax, NS

Job Description

About Us: Answer 365 is an Answering Service/Call Centre business with a center in Halifax Nova Scotia and Moncton, New Brunswick. With roots back to 1948, Answer 365 provides services to hundreds of businesses across North America.Answer 365 was the recipient of the CAMX Award of Excellence in 2022 for eighteenth straight year of service excellence. Answer 365 owner and president was the recipient of The Tom Ryan Award for Ethics, Integrity, and Quality.Our team cares and we know we make a difference. With every call we help our clients maintain their customer relationships with our award winning customer service.We are currently looking a Project Manager, Outbound (nonprofit) who can join our team, learn quickly, offer flexibility in schedules (afternoons evenings are prominent part of the year) and is keen on being recognized, rewarded and receive bonuses based on their efforts.We do offer, upon probationary completion, benefits including health, dental, vision, medication, Long Term Disability, Life/Death, EAP and other mental wellness support programs. Longer term employees will be enrolled in an RRSP plan to which the company contributes on your behalf, with no requirement for the employee.Position Overview: · Prepare accounts, training and materials for new campaigns as they relaunch and ensures seamless transition from one season to the next.· Experience managing a team· Works with the Management team to post positions, interview candidates and hires for their project.· Actively monitors and engages the Management team to listen to inbound and outbound calls for Key Performance Indicators. Identify and proactively coaches all potential opportunities for improvement.· Perform daily huddles during the most crucial weeks of the outbound campaign to ensure reiterating progress, recognizing good, providing updates and answering questions.· Ensures hour-to-hour floor supervision and assistance with team members, including but not limited to: client inquiries, questions, escalation, ensuring proper phone coverage, managing inbound and outbound calling priorities throughout the day, new hire and ongoing training, as well as payroll tracking.· Listen to call recordings and provide regular coaching to the team on a daily basis. Motivates staff, providing additional coaching, training or instruction, as needed.· Prepares daily production reports and provides information to Operation and IT Team and provides insight and improvement proposals as necessary.· Ensures customers are serviced at the highest level of satisfaction through quality service and quick response to the customer’s needs· This position requires you to be on site in Halifax, NS CanadaSkills: · Develop operational plans, forecast staffing requirements and identify and implement optimum shift patterns· Experience with Quality monitoring & coaching· Experience managing people/team· Knowledge of adult learning and developing training curriculum, ability to effectively train· Demonstrated problem solving and management of multiple tasks required· Displayed effective teamwork, able to work and coordinate with peers on projects· Strong communications skills and understanding of importance of timely responses and sharing information in a professional manner with the client· Excellent interpersonal, written & verbal communication skillsExperience: · Bachelor’s degree or equivalent work experience required.· 2+ years of progressive supervisory/management experience with at least 1 year in an outbound call center environment.· You must be able legally to work in Canada· Criminal Background Check requiredJob Type: Full-timeSalary: $45,000.00-$51,500.00 per yearBenefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• 12 hour shift
• 8 hour shift
• Evenings
• Monday to Friday
• Weekend availability

COVID-19 considerations:Follow provincial requirementsApplication question(s):

• Can you work on site in Halifax, Nova Scotia Canada
• Do you have experience managing people/team

Experience:

• Project management: 1 year (preferred)

Work Location: One locationQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected