Regional Product Lead, DCP - Jobs in Halifax, NS

Job Description

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job TitleRegional Product Lead, DCPJob DescriptionWhat is the opportunityDo you have a business mindset coupled with a keen ability to understand technical flows Are you intrigued by solving puzzles using breadcrumbs left by data Do you have a commitment to client satisfaction through high quality standards If this sounds like attributes you might use to describe yourself then the Digital Cheque Processing Product Lead just might be the right fit for you!The Regional Product Lead will be responsible for providing superior customer experience through a variety of activities associated with end-to-end cheque processing, which encompasses 13 applications and billions of dollars processed daily. This includes investigation into interruptions to transaction processing and resolving financial concerns while also managing new business onboarding to the ecosystem. As the last stop for quality control, the incumbent will also be responsible for maintaining UAT standards to validate all changes being made to the ecosystem prior to implementation.What will you do

• Provide a broad End to End perspective of cheque processing for overall demands, solutions and development to recommend the best approach that will benefit the client base and RBC to ensure the strategic direction is met
• Drive, develop and execute on the vision, mandate, and target operating model for the RBPT & Business Operations, ensuring a Service Provider Mindset approach
• Lead Day to day and L2 operational support, investigation and efficiency identification to streamline processes.
• Resolve complex issues and escalates/manages resolution as required
• Assist in root cause analysis of production issues and contribute in defining the solution approach either from a systemic or operational approach.
• Challenge and influence work activities to increase delivery, effectiveness and drive continuous improvement of processes, procedures and control functions
• Ensures operational risk activities are effectively managed and addressed
• Oversees the completion of UAT planning and execution.
• Backlog management of client onboarding activities to ensure timely scheduling of activities with clients and stakeholders.
• Backlog management of enhancements assigned to the regional Halifax team maintaining quality deliverables and prioritizing business requests as needed.
• Clearly communicate DCP requirements, both ad-hoc and planned, so that they are clearly understood by all business stakeholders, DCP team & Senior Stakeholders
• Effectively manages staffing levels for Product Owners, Operation Analysts and UAT resources to efficiently meet project delivery requirements.

Metrics, Reporting and Governance

• Develop reports for management on Quality Control KPIs to improve the process effectiveness, efficiency, and data accuracy
• Ensure compliance from RBC groups pertaining to DCP Change Management policy and procedures
• Enable process adherence through reporting and dashboards
• Create and analyze reporting results/dashboard and identify issues, trends and communicate to Management
• Utilizing OKR’s ensure business benefits are measurable and delivered through new enhancements.

Relationships & Communication

• Maintain an effective working relationship with key stakeholders ensuring maximum value with each request.
• Work with the Management team to ensure appropriate action plans are developed to address identified control deficiencies, and to ensure corrective actions are implemented in a timely manner.
• Resolve conflicts/issues and escalate to others as appropriate.

Team Management

• Ensures employees understand RBC vision and support behaviors contributing to RBC goals
• Provides focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance
• Drives value in unit, department, and enterprise wide teams to develop better solutions, leverage best practices and achieve an enterprise mindset while maintaining focus on business priorities
• Accepts and successfully executes change while supporting employees through the process, and keeping them focused on business priorities
• Builds a high-performing team by recruiting, developing and retaining critical talent with diverse capabilities and common goals
• Establishes succession plans for key positions, including own
• Coaches direct & indirectly to team members toward their development; including coaching management best practices.
• Coordinate and support HR-type initiatives, as required (e.g. Monitor progress against HR & Learning targets (e.g. AML, Code of Conduct, etc.)

Process/Business Knowledge

• Ability to effectively understand the risks associated with emerging, new or existing technologies and to formulate practical procedures to evaluate and monitor controls.
• Excellent oral, written and interpersonal communication skills.
• Knowledge of the regulatory environment within the Financial Services industry.
• Facilitation Skills
• Presentation Skills
• Risk Assessment & Quantification methodologies
• Conflicts and issues resolution and escalation
• Requirements methods: interviewing, data modeling, business process modeling, business object modeling and user interface design

Job SummaryAddress:HALIFAX, Nova Scotia, CanadaCity:CAN-NS-BEDFORDCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2022-11-08-08:00Application Deadline:2022-11-28-08:00Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.Quick Apply

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