Resolutions Officer - Jobs in Halifax, NS

Job Description

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job TitleResolutions OfficerJob Description Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns Provides consistent and high quality service within established benchmarks contributing to achievement of service levels (SLA’s and KPI’s) Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point / Subject Matter Expert (SME) for sales and service RBC employees Prepares MILU files which are sent for further processing and payment  Translates business partner requests into FSS AP forms (Separate Handling, Special Processing) Maintaining Generic mail box to ensure inquiries are answered promptly, within SLA’s Maintain high proficiency in accounts payable systems and processes and controls ensuring compliance with policies and procedures Demonstrate a continuous improvement mindset Exercises due diligence in following operational risk policies, procedures, standards and guidelines Provide input on documentation as it relates to SOPs Assist in reviews of transactions / reports / documents to ensure compliance/adherence with policies / procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy and APGJob SummaryResponsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accountspayable processes. Acts as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developingaction plans and solutions. Provides support to Accounts Payable Processors for escalations on Accounts Payable transactions.Address:HALIFAX, Nova Scotia, CanadaCity:CAN-NS-BEDFORDCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2022-09-20-07:00Application Deadline:2022-10-29-07:00Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.Quick Apply

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