Rooms Operations Manager - Jobs in Halifax, NS

Job Description

Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking an Rooms Operations Manager.Employee Benefits:

• Eligible for $500 signing bonus upon completion of probationary period.
• Access to our employee development/education reimbursement program.
• Company scholarship program for employees and family members.
• Flexible work schedule.
• 50% reimbursement of monthly transit pass.
• Access to our gym and fitness facilities.
• Shoe allowance of $100 per year.
• Uniform dry cleaning.
• Eligible for the annual company bonus program.
• Comprehensive Extended, Health, Dental and Vision Benefits.
• Opportunity to participate in the Employer sponsored retirement savings program.
• Access to Marriott employee travel benefits.
• Employee centric back of house experience.

Shifts: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.What you will be doing: Reporting directly to the Director of Rooms, the Rooms Operations Manager will be responsible for overseeing the day-to-day operations of the the front office and housekeeping departments, ensuring all tasks and projects are being executed as planned, and roll modeling the best standards associated with the property.

• Ensure that the Front Office team consistently deliver an anticipative sense of arrival, a warm welcome and an efficient and accurate check in/out service to guests
• Ensure total compliance with all regulatory requirements – municipal; provincial; federal
• Develop and implement polices and procedures that will ensure the delivery of a consistently excellent personal service to all hotel guests
• With the Executive Housekeeper, lead the drive for the constant development and implementation of a practical guest history/preference system at Muir
• Ensure that all Front Office associates are provided with full and ongoing training to Muir and Marriott service and quality standards
• Manage and effectively yield the hotel’s room inventory
• Ensure proper and accurate reporting of all revenues and costs as they relate to Front Office
• Develop positive and long-term customer relationships that will build Muir’s reputation and customer loyalty
• Develop strong working relationships with management colleagues
• Develop a team that achieves key financial results; e.g. maximize occupancy, average room rate, RevPar
• Effectively recruit, train and on-board Front Office associates
• Take ownership of and drive appropriate metrics for GSS, and the Bonvoy experience for Muir
• Train associates and hold them accountable to performance objectives, maintaining records of the same
• Provide exemplary leadership in the area of customer service and customer interaction

Your experience and skills include:

• A minimum 3 years experience in Hospitality, preferably in a luxury environment
• A minimum 2 years Customer Service experience
• A Hospitality or Business Degree is preferred
• Demonstrated initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Outstanding verbal communication and listening skills
• Organized with great attention to detail
• Must be able to stand and walk for extended periods of time throughout shift

Your team and Working environment:

• Fast-paced new build luxury hotel
• Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
• A team of like-minded hospitality professionals that share a passion for service
• Back of house experience that puts employees first

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Job Type: Full-timeAdditional pay:

• Bonus pay

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift

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