Senior Operations Analyst - Affinity KMC - Jobs in Halifax

Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridJob DescriptionUnderstand and analyze the problems and needs of the organizational unit, define problem-solving requirements, and support the implementation of solutions or responses that meet these requirements.Responsibilities- Manage the Resolution of Business Problems- Take on the accountability for major business problems- Manage and take accountability of escalations by being the point of contact.- Having direct contact with Plan Sponsors as well as all the value stream leaders working on initiatives that impact Affinity and the ability to build relationships with Plan Sponsors by having regular direct contact with sponsors.- Influence proper business engagement in solutions- Coordinate business side communications- Work with systems reps to help prioritize their service to the business- Organize business team #39;s engagement with problem resolution- Support problem resolution through root cause analysis- Communicate business impacts to processing teams- Lead activities that support Operational problem resolution,quot;translate quot; impact and risks to business cost and productivity impact- Identify trends and potential problem sources by reviewing previous processing issues- Coordinate meetings with Business teams and leaders to resolve problems- Maintain inventory of problems under analysis and their current progress and status- Follow up on issues and progress with problem owners where necessary- Propose, build and maintain best practices and processes- Manage the Improvement of Processes- Prioritize requests- Investigate and organize analysis, impact to productivity, cost, risk- Propose, plan and initiate proves improvements- Organize business involvement in releases (UATamp; Production)- Work with the operational areas to champion the vision of where we want the processes to be to deliver most customer satisfaction, efficiency and productivity- Initiate process changes that better meet the requirements of the business- Regular elicitation of requirements from the business- Act as Liaison between the Business and Value Stream/Initiatives- Act as a SME- Take on the business responsibility of problem resolution- Lead and /or support initiatives through input about the function and related processes- Assess risk, impact to processing teams and propose mitigation techniques- Escalate issues and propose solutions- Understand business related constraints- Communicate updates and progress timely and efficiently so that operational leaders understand the impact on their teams- Influence business decisions that positively impact processing teamsHow will you create impactWorks largely independently; implements initiatives that affect clients #39; financial situation, services, customer retention, and business finances; promotes growth.The person must be able to carry out their responsibilities in different areas of activity, as long as they are similar. Her skills and experience should allow her to provide cross-functional and cross-sectoral support.What motivates you- You obsess about customers, listen, engage and act for their benefit.- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.- You thrive in teams and enjoy getting things done together.- You take ownership and build solutions, focusing on what matters.- You do what is right, work with integrity and speak up.- You share your humanity, helping us build a diverse and inclusive work environment for everyoneWhat we are looking for- Previous processing experience, management analysis skills, systems knowledge, leadership skills- In-depth knowledge of systems- In-depth knowledge of at least one organizational unit- Knowledge of multiple organizational units- Good negotiation skills and ability to establish and maintain relationships with other areas of the business- Ability to multi-task and to exercise flexibility and judgment when assessing unit priorities- Innovation and creativity; Ability to come up with original and new ideas- Proven analytical and problem-solving skills- Ability to exert influence and make sound recommendations- Working knowledge of testing principles- Mastery of presentation and training techniques- Excellent verbal and written communication, time management and organizational skillsWhat can we offer you- A competitive salary and benefits packages.- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.- A focus on growing your career path with us.- Flexible work policies and strong work-life balance.- Professional development and leadership opportunities.- Excellent leadership skills; Ability to train and motivate team members as well as negotiate with representatives from other sectors- Excellent customer service skills- Strong sense of customer serviceOur commitment to you- Values-first culture: We lead with our Values every day and bring them to life together.- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.- Boundless opportunity: We invite you to help redefine the future of financial services.- Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.- Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-HYBRIDAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as#39;MFC #39; on the Toronto, New York, and the Philippine stock exchanges, and under#39;945 #39; in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process ._ _All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact _._Salaryamp; BenefitsThe annual base salary for this role is listed below.Primary LocationToronto, OntarioSalary range is expected to be between$51,525.00 CAD - $85,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD amp;D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.