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Service Desk Analyst - Jobs in Halifax, NS

Cognizant
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are seeking a hardworking Service Desk Analyst to join our growing team in our Communications practice at Cognizant! Our strength is built on our ability to work together. Our diverse set of backgrounds offer a wide range of perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. Were looking for someone who thrives in this setting and is inspired to craft significant solutions through true partnership.This role is located in Halifax, NS.Roles/Responsibilities:

  • Create and manage change tickets.
  • Work with field agents and internal teams to escalate and track multiple issues.
  • Assist in research and confirm customer facing and back-office issues.
  • Identify and understand issues.
  • Manage communication across various teams ranging from Tier 1 basic troubleshooting teams to Tier 4 fix agent teams.
  • Request and manage tickets driving resolution to user issues.
  • Test and confirm issues/resolutions.
  • Work with multiple project teams to track change tickets
  • Work with change management team to create templates and gather information for new projects
Requirements:
  • 3+ years of experience in IT Support and data gathering
  • Strong communication and organization skills.
  • Excellent team player
  • Shows initiative and exercises good judgment.
  • Strong verbal and written communication skills required.
  • Proficient in MS Word, MS Excel, MS Power Point.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future#LI-DR1Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Jun 29 2022About CognizantCognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.Quick Apply
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