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Service Desk & Compliance - Jobs in Halifax, NS

IBM Canada
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

IntroductionAt IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems If so, lets talk.Your Role and ResponsibilitiesIBM Global Business Services (GBS) helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM’s global reach, outcome-focused methodologies, domain skills and deep industry expertise that are helping transform the way we live and work.IBM’s state-of-the-art Client Innovation Centre (CIC) opened in Nova Scotia in March 2013 and is the first of its kind in Canada. The Centre weaves together IBM’s business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally. In addition, our focus on our team is unparalleled as demonstrated by the following:

  • The CIC NS is one of IBM’s highest performing delivery centres worldwide – for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.
  • More than 100 of our employees received promotion in 2015 alone. Structured career development programs are helping us grow our future leaders from within.
  • We are very focused on continuous skill development – staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth.
  • Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia’s ICT industry, especially in talent development.
We are currently recruiting for a Service Desk & Compliance coordinator . If you are on top of your profession and possess the following key skills, we invite you to apply to our openings.The Service Desk Support Staff role is a non-technical, administrative position requiring the successful application to wok in a fast-pace collaborative environment. The applicant would ensure standardized procedures are followed to meet change requests in a timely manner.In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.The Service Desk support staff is responsible to coordinate and obtain approvals for all change request and to ensure that all request go through the appropriate change management process before implementing.Required Skill Set:
  • Strong organizational planning and scheduling skills
  • Strong verbal and written communication skills and the ability to interact professionally with a diverse group of clients
  • A sense of urgency for task completion and for client expectations
  • Detail oriented, focused and ability to work independently
  • Time management and prioritization skills
  • Must be consistent, punctual and reliable
  • Commitment to quality and to customer service
  • Working knowledge of office automation productions, particularly Work, Excel, Mail tools
  • Demonstrate initiative / willingness and be proactive to ensure client needs are met in a timely fashion
Must be located on-site at IBM office in Bedford, NS.Required Technical and Professional Expertise
  • 3+ Years administrative experience in fast pace environment
Preferred Technical and Professional Expertise
  • 3+ Years administrative experience in fast pace environment
Key Job DetailsCountry/Region:CAState:NOVA SCOTIACity:HalifaxCategory:Technical SpecialistRequired Education:Associates Degree/College DiplomaPosition Type:ProfessionalEmployment Type:Full-TimeContract Type:RegularCompany:(0026) IBM Canada Limited – IBM Canada LimiteeReq ID:598686BRTravel Required:Up to 20% or 1 day a weekQuick Apply
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