Supervisor, Order Management - Jobs in Halifax, NS

Job Description

Supervisor, Order ManagementAbout High Liner FoodsHigh Liner Foods was founded in 1899 in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.High Liner Foods is the seafood brand people trust. Every day we’re Reimagining Seafood to Nourish Life through a focus on our customers, innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.It’s our time to make waves. Join us.High Liner Foods is a career destination. We look for high-performing talent who value:

• Safety - it’s our #1 priority
• Opportunities to contribute to your community through volunteerism
• A culture of inclusion, support and recognition
• Senior leaders that are highly accessible and available to employees
• A strong focus on education and career development through training
• Competitive salary and performance rewards
• A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

Essential Duties and Responsibilities:

• Oversee the day-to-day activities of Order Management operations which includes up to eight salaried Order Management Representatives
  • Ensure labor balance between the representatives
  • Responsible for on-time and accurate order processing of customer sales orders
    • Assure that all sales orders are processed efficiently and effectively to achieve 98.5% on time deliveries.
• Respond to the needs of internal and external stakeholders as needed with regards to order fulfillment
• Additional responsibilities related to Order Management include the following: Broker relations, day end sales reporting, export order creations, credit order/RMA management, shelf-life preference management, system optimization and product allocation management in conjunction with Sales (while appropriate).
• Liaison between High Liner Foods and Logistics / E2Open as it relates to the execution of on-time deliveries and rectify recurring disruptions in service to our customers.
• Oversee/support prompt investigation of and resolution to any Logistics-related deductions.
• Alert DRP team of any known inventory shortage risks where stock transfers are required.
  • Review shortage reports to assist with on-time transfers of finished goods to the appropriate warehouses.
  • Research, address and rectify any bottlenecks and disruptions to filling customer orders as it relates to distribution planning, inventory control, and customer service. Collaborate with stakeholders to create permanent solutions.
• Assist with Procurement, Sales & Inventory Planning, DRP, Warehousing, Forecasting and other stakeholders to ensure messages are being generated accurately and according to forecast as needed
  • Weekly Key Performance Indicator monitoring and reporting
  • Budget tracking and reporting for Order Management and applicable T&W functions
  • Ad hoc reporting

Qualifications:

• Excellent organization skills – ability to manage multiple projects and priorities
• Strong team player and team leader
• Strong computer / application skills.
• Knowledge of Warehouse Operations, Logistics and WMS systems to enhance order management and logistics processes
• Familiarity with Warehouse and/or Transportation Management Systems and understanding of how to leverage it to benefit the operation. Understands and utilizes fundamental process developing techniques to improve efficiencies and productivity
• Strong communication and inter-personal skills
• Create and sustain a safe work environment
• Ability to interface with IT on enhancements or problems with the ERP system application and/or request reports necessary to improve the operation or correct issues.
• Effectively manages the team and knows how to leverage personnel to benefit the operation.
• Knows and utilizes fundamental process developing techniques to improve efficiencies and productivity
• Proficiency in personal computer-based software (Microsoft Excel, Word, PowerPoint, PRISM and Outlook etc.) for email, performing analysis and reporting results.
• Must have 2-5 years of experience in Customer Service or Logistics related operations, specifically in the areas of Order Management and logistics as well as a broad-based experience in overall Supply Chain.
• Excellent attention to detail. Excellent written and verbal communication skills.
• Effectively utilizes metrics to drive results
• Bachelor’s degree required or equivalent experience in Logistics, Warehouse Operations or Supply Chain related areas. APICS certification a plus. Experience with Lean Manufacturing and/or Six Sigma initiatives preferred.
• Travel required – 10%

Join Us! Apply NowHigh Liner Foods is Remote Friendly! We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.Health, Safety & WellnessAt High Liner Foods, we believe strongly in the safety and wellness of our employees. Our organization has a number of policies, programs and practices that focus on safety, wellness, health and sustainability of the overall organization. Company employees, including temporary/agency and contract workers, are required to provide proof of their full COVID-19 vaccination status if their role requires business travel by a means requiring vaccination (including, but not limited to, international air travel and/or domestic air and rail travel within Canada) per regional laws/regulations. Employees will be considered fully vaccinated if they have received the required number of doses of a vaccine which has been approved by the health authority of the country in which they work.Recruitment ProcessOur process is meaningful but efficient! We want to get to know you and show you what our world is like.Applicants who demonstrate potential will be contacted directly for a preliminary phone interview. Successful applications from this stage will participate in a behavioral-based interview with the hiring leader.All hires are conditional upon the successful completion of references and background checks.High Liner Foods is an equal opportunity employer committed to diversity & inclusion. Applicants that require accommodation in the recruitment and selection process may contact humanresources@highlinerfoods.com for assistance.Current employees please note: this position is referral bonus eligible! See our policy for more details.Quick Apply

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