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Technical Support Analyst - Jobs in Halifax, NS

Nova Scotia Pension Services Corporation
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Technical Support AnalystCompetition # TSA-0123-CBJob Scope: Reporting to the Director, Technology & Infrastructure Services, the Technical Support Analyst (TSA) provides customer focused tier 1 and 2 technical support services in areas related to installation, configuration, troubleshooting, maintenance and testing of computer hardware and software, telephone, printers and related peripherals. The TSA is responsible to provide support and ensure availability of services using the principals of Information Technology Infrastructure Library (ITIL) service management.Duties:

  • Supports desktop systems for new and existing users throughout their life cycle.
  • Assists with the development and implementation of procedures to be used in the installation, configuration, troubleshooting, maintenance and testing of computer hardware and software, telephone, printers and related peripherals.
  • Creates, maintains and documents software packages for deployment.
  • Ensures timely updates of records in the service management system and knowledge base.
  • Works with a third party helpdesk on a day-to-day basis.
  • Manages the configuration, performance and capacity of desktop systems.
  • Liaises with hardware/software vendors and support experts when necessary.
  • Performs technical testing on new or existing systems as required.
  • Responsible for resolution and follow-up of service incidents and requests.
  • Participates in projects and other related duties as required.
Qualifications:
  • Graduation from a recognized Information Management Technology program.
  • Experience in an enterprise service desk environment.
  • Must have current CompTIA+A / Network + certification.
  • Microsoft 365 Certified, Modern Desktop Administrator Associate (“MDAA’) or similar designation and ITIL processes and standards certification would be assets.
  • Knowledge and/or experience with the following would be ideal: o Operating systems and platforms from providers such as Microsoft, Linux and Apple. o Meridian Centrex and Bell UC or other VOIP communications. o Fortinet, Citrix, MOVEit, Microsoft Office 365, Microsoft LAPS and or PDQ Deploy.
  • Intermediate knowledge of desktop productivity applications such as Word, Excel, PowerPoint, and email packages.
Strong time management and prioritization skills along with the ability to analyse and problem solve.
  • Ability to articulate technical concepts to users.
Job Status: Permanent (full time)Pay Grade: PR 1-11 (Level 1-6)Salary Range: $1,532.86 - $2,768.92 bi-weeklyJob Type: Full-timeSalary: $64,848.00-$75,635.00 per yearBenefits:
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
Schedule:
  • Monday to Friday
Ability to commute/relocate:
  • HALIFAX, NS: reliably commute or plan to relocate before starting work (required)
Application question(s):
  • Please describe your service desk experience
  • Please describe your experience working within Information Technology Infrastructure Library (ITIL) processes.
Work Location: One locationApplication deadline: 2023-02-10Expected start date: 2023-03-15Quick Apply
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