Technical Support Consultant (Full Time) - Jobs in Halifax, NS

Job Description

Does this sound like you We are searching for someone who likes to solve problems. Someone who looks a challenge in the eye and may not have the skills to tackle it but is excited about the idea of improving their knowledge base and learning from others. We need someone keen and dedicated who is excited about working with leading edge software and a broad range of customer demographics. If you love communicating with other professionals and excel at cultivating lasting relationships, our Support Team wants you. This position may involve local and international travel depending upon public health guidelines.Position Description: As our Technical Support Consultant, you will become part of our support department aimed at delivering and supporting our technical solutions, diagnosing, and troubleshooting problems. This is a full-time position for IT graduates.Roles & Responsibilities:

• As a technical support consultant, you will work with other members of the SolutionInc Support and Delivery team
• Direct communication with our broad international client base
• Provide exceptional communication skills both oral and written, for effective client interaction
• Ensuring timely resolution to issues ensuring that service level agreements are met, and all customers are happy
• Managing customer issues through a variety of methods – Phone, email, web portal, automated tools and SolutionInc custom dashboards
• Resolution, follow-up, documenting issues and solutions for knowledge base updates
• Monitoring system dashboards for service issues and alerts and acting on them
• Staging and configuring servers, and network hardware prior to shipment to customers
• On-going exposure and learning about new tools and technologies around computer networking

Team Activities:

• Answering technical support inquiries
• Replicating and identifying customer issues
• Utilizing appropriate troubleshooting methods and tools to resolve issues
• Providing timely follow up to customers and internal staff on customer issues – communication
• Updating and managing call tickets
• Participating in the staging, preparation and commissioning of servers and networking hardware for shipping
• Participating in on-call/off-site activities as required
• Executing Test Cases as part of Quality Assurance
• Managing projects and time effectively
• Carrying on-call phone on regular rotation
• Consistent customer satisfaction ratings (customer and staff feedback

The successful candidate must have:

• Excellent written and oral communication skills
• Interpersonal skills including, mentoring, coaching, presentation skills
• The ability to interact with colleagues at all technical and business levels
• Be customer success oriented
• Display a cooperative and professional attitude
• Be team player
• Adhere to confidentiality
• Obtain a background check
• Has valid documents for domestic and international travel and ability to travel to remote customer sites if required
• A valid driver’s license

Technical Qualifications:

• Undergraduate degree in Computer Science, or Community College certificate
• Experience in a LINUX environment
• Experience in C, Perl/CGI, Python, other programming languages
• Experience with SQL database experience (Postgres, MySQL)
• Experience with web design and development experience; HTML, CSS, JavaScript
• Experience with consumer/residential IOT hardware
• Understanding of networking concepts; TCP/IP communications, UDP, sockets etc.
• Understanding of WLANs and other wireless networks
• Quick to adapt to new technologies and able to grasp complex business processes.
• Experience with communications programming is considered an asset
• Any experience with wireless site surveys / audits, design and installation is considered an asset

Please forward your cover letter and resume to jobs@solutioninc.comWe thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate must already live in Nova Scotia, Canada; we will not accept international candidates.Quick Apply

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