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Technical Support Rep - Call Center - Jobs in Halifax, NS

Kelly Connect
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Our Technical Support Advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. The ideal candidate will possess experience in a customer service/technical support role with past experience servicing varying dialects.**Must reside in the Alberta, New Brunswick, Ontario, Nova Scotia, or Manitoba Province.**What Your Virtual Work Environment Looks Like: A private workspace with locked door in your permanent residenceQuiet environment free of background noise and interruptionsA secure workspace free from cell phones/video devicesArrangements for dependent care and other obligationsWhat You’ll Love About Us: Compensation $18.00 CAD4% Vacation PayMore family, less trafficWhat We’ll Love About You: Exemplary attendance and punctualityEagerness to work a shift between the hours of 8am-11pm ET, full-time schedule 38+ hour/weekYou want a long-term career with growthOpenness to feedback and willingness to improveSpeedy responses and ability to multitaskFamiliarity with iOS and/or MacOS, or comparable technology, is preferredAbility to go with the flowGreat communication skillsYou’re at your best when it matters mostResponsibilities: What You’ll Do Every Day You’ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:

  • Resolving username and password difficulties
  • Troubleshooting email issues
  • Navigating customers through various apps
  • Data sharing & synchronization troubleshooting
  • Verifying proper hardware and software configuration and set up
  • Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more
Qualifications: What You’ll Need
  • High School Diploma or GED
  • 18 years or older
  • Minimum 6 months of customer service, call center, or technical support experience
  • High speed internet service
APPLY NOW! Job Type: Full-timePay: From $18.00 per hourBenefits:
  • Casual dress
  • Dental care
  • Extended health care
  • Vision care
  • Work from home
Application question(s):
  • Are you able to commit to working a full time schedule of at least 38 hours per week
  • This position is remote, however, you must be located in one of the following provinces to be considered: ON, NB, MB, AB, NS. Are you located in one of these provinces
  • Can you commit to working from a quiet, dedicated, workspace in your home that will be free from all background noise and distractions and able to be closed off from the rest of the home
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