TPA Coordinator - Jobs in Halifax

Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridThe opportunityThis role supports the Third-Party Administrators (TPA) who adjudicate claims for Group Benefits Plan Sponsors.Responsibilities

• Monitor daily electronic TPA data claims files from TPAs and follow up on any rejected items
• Work with TPAs and IS to resolve any data file processing issues
• Timely investigation and response to Treasury inquiries regarding cheques not on the issue report.
• Process stop payments/canceled cheques and claims refund (TRACSamp; Etreasury) as directed by the TPA
• Prepare weekly/monthly claims funding requests for TPAs
• Work with GB A/C to ensure suspense accounts are cleared promptly.
• Handle unclaimed property reporting and the monthly management of stale-dated cheques.
• Maintain cheque stock for all TPAs, providing updates to MLI Treasury and ordering cheque stock for TPAs as required.
• Manage TPA Mailbox
• Coordinate the issuance of tax slips with the Disability and Tax teams within Manulife and the TPAs.
• Ensuring positive and effective relationships are maintained with customers, particularly policyholders and producers
• Proactively working to identify shortfalls in our systems, coordinating with other staff and departments as required
• Acting as a primary customer contact on more complex proposals ensuring their needs are met
• Actively participating in the continuous improvement of business processes and service standards as required, usually as a member of a project team as required
• Acting as a mentor to new or inexperienced staff
• Identifying problems and issues on the systems or in the workflow and following them through to resolution
• Other duties as assigned

How will you create impactThe role reports to the Director of Operations and is a critical role that ensures that TPAs are funded for claims paid and that Underwriting has claims data for renewal rating purposes.What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• treasury/cash management and group insurance knowledge particularly in claims
• customer service, working with both internal and external customers in a professional manner
• ability to manage conflicting prioritize and fluctuating work volumes
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving capabilities with the ability to multitask
• Very good attention to detail, and having the ability to help others resolve difficult proposal questions and issues in a timely fashion or to research issues where the solution is not clear
• Strong competency in MS Office Excel/ Word
• Post-secondary school graduation or equivalent work experience
• Minimum 3 years of work experience in the financial services industry
• Sound product knowledge across several product lines and enforce systems
• Excellent organizational skills, with the ability to prioritize under stressful and changing circumstances
• Excellent customer service, negotiation, and communication skills, both written and verbal, with the ability to communicate effectively with clients and team members, translating technical details to lay language
• Ability to maintain aquot;customer perspective quot; when dealing with customers
• Ability to communicate technical product information in customer-oriented terms
• Ability to comprehend and interpret technical details as it pertains to proposal systems and products, and apply this knowledge in varying case situations
• Ability to recognize workflow and systems problems, resolving them if possible or escalating issues as appropriate
• Sound technical knowledge of loading software packages and ability to use and interpret MLI admin systems/screens

What can we offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Boundless opportunity: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-HYBRIDAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as#39;MFC #39; on the Toronto, New York, and the Philippine stock exchanges, and under#39;945 #39; in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Salaryamp; BenefitsThe annual base salary for this role is listed below.Primary LocationWaterloo, OntarioSalary range is expected to be between$49,575.00 CAD - $82,625.00 CADIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD amp;D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.