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Visitor Services Operative - Jobs in Halifax, NS

Halifax Citadel Society
Job LocationHalifax, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Start Date: August 10, 2022End Date: October 31, 2022Position Type: Both full time and part time positions are availableWage: $14.50 per hour ($14.90 per hour for successful applicants who are bilingual in English and French)Position OverviewVisitor Services Operatives carry out fee collection and visitor orientation duties, run some modern exhibits and the Halifax Citadel’s Information Centre, and participate in and support some interpretive programs and demonstrations. They work at both the Halifax Citadel and Georges Island National Historic Sites. Visitor Services Operatives also work closely with many of the Halifax Citadel Society’s partner organizations at both sites.Duties & Responsibilities

  • Operates kiosks, processes entrance fees for visitors and groups, and maintains a cash float.
  • Operates modern exhibits and the Halifax Citadel’s Information Centre.
  • Distributes brochures and provides bilingual visitor reception and orientation services.
  • Delivers, participates in, and/or supports interpretive programming and demonstrations, including guided site tours, in English and French.
  • Addresses visitors’ concerns and collects and records visitors’ comments and other feedback.
  • Monitors visitors’ adherence to site rules, regulations, and safety practices.
  • Carries out basic inspections of visitor areas, reports maintenance issues, and conducts basic maintenance/cleaning tasks of work spaces.
  • Performs other duties as required.
RequirementsEducation
  • A high school diploma (or GED) is required.
Experience
  • Previous experience in a customer service role is an asset.
  • Previous experience with cash handling and/or point of sale systems is an asset.
Language
  • The ability to communicate fluently in both English and French is an asset, but not required.
Skills & Abilities
  • The ability to work efficiently as part of a team, both independently and in small groups.
  • The ability to interact and communicate with members of the public in an efficient, friendly, and professional manner.
Conditions of Employment
  • Willingness to wear HCS uniforms, and to adhere to associated personal appearance standards.
  • Willingness to travel between work locations in small boats, and work in semi-isolated locations with limited infrastructure.
  • Willingness and ability to obtain and maintain a Government of Canada Reliability Status security clearance.
  • Full vaccination against COVID-19.
Working Conditions
  • Works indoors in admission kiosks, modern visitor exhibits, and the Halifax Citadel’s Information Centre.
  • Works outdoors in all weather conditions, standing for long periods of time, at the Halifax Citadel and on Georges Island.
  • Also works inside historic fortifications in both period-accurate and modern spaces.
  • Works a variable work schedule including weekends, holidays, evenings, and/or overtime as required.
Job Types: Full-time, Part-timePart-time hours: 16-40 per weekSalary: From $14.50 per hourFlexible language requirement:
  • French not required
Schedule:
  • Monday to Friday
  • Weekend availability
Application deadline: 2022-08-08Expected start date: 2022-08-10Quick Apply
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