General Manager Theatre & Arena Operations | Full-Time | Hamilton Arena - Jobs in Hamilton, Ontario, L8R 3L4

Job Description

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.We are seeking a seasoned, visionary, and operationally-minded leader for the role of General Manager Theatreamp; Venue Operations. This dual-role executive will be responsible for the overall leadership, strategy, and day-to-day operations of the venue’s concert hall and associated programming. The ideal candidate will bring a balance of executive-level operational management and business acumen, along with a deep understanding of live entertainment and venue excellence.This role pays an annual salary of $150,000-$160,000 CAD and is bonus eligible.Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until August 1, 2025.

• Provide strategic leadership and day-to-day management of the Concert Hall within Hamilton Arena, ensuring a high-quality experience for guests, performers, and partners.
• Oversee venue operations department for the Hamilton Arenaamp; Concert Hall with direct responsibility for the Maintenance, Conversion, Housekeeping, Engineering, and Ice Operations departments.
• Develop and execute annual business plans, including event booking strategy, revenue generation, and budget management.
• Coordinate with internal teams including box office, guest services, production, operations, and venue services to ensure seamless coordination of events for all venues.
• Build and foster strong relationships with external stakeholders and community partners including union representatives.
• In conjunction with OVG’s Senior Director of Booking, work with talent buyers, promoters, agents, and touring partners to secure and deliver successful concerts and special events.
• Drive customer service standards to ensure memorable experiences across all patron touchpoints.
• Ensure compliance with all safety, health, labor, and accessibility standards in accordance with local and federal regulations.
• Oversee capital improvements and infrastructure projects with a focus on innovation, sustainability, and guest comfort.
• Represent the concert hall as the primary liaison with City of Hamilton officials, OVG leadership, and corporate sponsors.
• Recruit, develop, and manage a high-performance team aligned with OVG’s values and culture.
• Champion diversity, equity, and inclusion across all operations, staffing, and community engagement efforts.

• 10+ years of progressive leadership experience in venue management, preferably in concert halls, arenas, or major entertainment venues.
• Proven ability to lead diverse operational teams while managing complex event and facility logistics.
• Strong financial acumen and experience in budget development, forecasting, and P amp;L oversight.
• Excellent negotiation, partnership development, and stakeholder communication skills.
• Deep knowledge of concert and live event production, artist relations, and booking practices.
• Experience working in unionized environments is a strong asset.
• Bachelor’s degree in Business, Hospitality, Arts Administration, or related field.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.