System Operator - Jobs in Hamilton, Ontario, L8E 4G6

Job Description

Why FirstOntario

• Competitive compensation packages
• Top-tier health and wellness benefits, along with a Health Spend Account
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program
• Exclusive banking benefits

Role

• Diligently and accurately run nightly COBs and backups on banking system environment
• Monitor the banking system processes
• Proactively communicate and initiate any processes specific to Temenos services, such as jBase Agents and Webserver
• Update and performance tune within a documented scope of authority
• Effectively communicate and report on banking system processes, performance and issues
• Escalate incidents or issues to the System Administrator for further analysis and investigation
• Participate as required in the release process to test systems and/or production
• Be flexible with you work arrangement including being available evenings and weekends, on-call and shift rotations as the job demands
• Stay ahead of current industry trends, new technologies and services that impact member and employee experience
• Align your values with the Mission, Vision and Values of FirstOntario
• Communicate in a fashion that is respectful and well understood
• Collaborate with your peers and stakeholders to add to the collective innovative thinking that can drive new business ideas for FirstOntario
• Build and utilize working relationships with internal business partners across the organization
• Utilize LEAN methodology to streamline work processes and realize cost and resource efficiencies
• Consider healthamp; safety as a primary concern to ensure the safety of self and others
• Perform other duties as we may need you to do

Required Skills

• Possess a post-secondary diploma or degree in computer science or equivalent in a related program
• Have at least two (2) years of experience in an IT support role or similar function
• Be an expert user of MS Office
• Be an analytical thinker who through having a keen sense for detail can estimate the scope of IT initiatives
• Be experienced with solving technical issues and be resourceful in the way you find a solution
• Be quick to respond to requests for service from all of your clients in a manner which is clearly understood, both technically and user-friendly
• Openly share your knowledge with the team
• Inherently demonstrate a high level of integrity and be trustworthy
• Be approachable with your superior interpersonal skills
• Innately demonstrate superior communication skills
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be willing to travel if required

This role is primarily remote, work from home. Interested in this role, but don #39;t meet every requirement We encourage you to apply! We know from experience that a candidate doesn #39;t need 100% of the qualifications listed to bring incredible value to our team. We #39;re actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren #39;t justquot;nice to have quot; - they #39;re essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.