Catering Department Head - Jobs in Hamilton region

Job Description

R. Denninger Limited is one of the finest food companies in the world. For more than 60 years, quality has been the founding criteria of our company. Denninger’s has five retail locations, a manufacturing plant and a warehouse all located throughout Southern Ontario. Denninger’s associates are hand picked to provide the best service in the industry. If you have a passion for customer service and thrive in a team environment, Denninger’s is the place for you!What We Offer- A rewarding and fun work atmosphere- Flexible work schedules, posted 2 weeks in advance- Competitive wagesamp; bonus program- Associate training focused on developing practical skills- Employee Recognition Program- Career advancement opportunities- 20% Staff discount across all locations- 50% Staff discount at our Bistro/ Bitehaus- Immediate health, vision and dental benefits upon hire- Employee Assistance Program- Access to 24/7 virtual health care- Deferred Profit Sharing Plan (DPSP)Job Summary: The role of the HMRamp; Catering Department Head is to manage the operation of the HMRamp; Catering department efficiently and effectively to achieve Sales and Net Operating Profit (NOP) goals while giving customers an excellent shopping experience.Reports to: Store ManagerDepartmental Job DutiesHMR Duties - Plans daily and ongoing “HMR” (Home Meal Replacement) production list- Supervises and participates in HMR production including: prepping ingredients, cooking, packaging, labeling, and shelving items- Monitors HMR products rotation and discounting, replenishing as necessary- Coordinate with other departments on product ordering and overstock reduction- Escalates product feedback to various vendors as applicable- Management of HRM specific packaging items to ensure department needs are metCatering Duties- Receives and plans orders from Catering customers over the telephone, online or in person- Advises and assists customers in the selection and suitability of food for various corporate and personal functions- Supervises and participates in catering order production to customer specifications- Management of catering specific packaging items to ensure department needs are met- Prepares billings of Catering events and ensures payment is completed prior to delivery- Arranges for suitable delivery of catering orders as required- Maintain ongoing communication and relationship with customers during and following any event for feedback on the customer satisfaction level- Manage customer concerns promptly as neededLeadership DutiesSalesamp; Gross Margin- Execute the Company #39;s Merchandising and Promotional strategies to achieve the Company #39;s sales objectives with the assistance of the category manager- With the assistance of the Store Manager, utilize the Store Promotion Master Book/ Intranet to execute department sales goals as assigned by the Store Manager by participating in biweekly/ monthly department head meetings- Analyze sales and gross margin reports with the assistance of the Store Manager to maximize sales and gross margin for the department- Ensure quality control of all products- Orders effectively to achieve maximum sales and gross margin- Ensure proper procedures are followed including not limited to credits, product rotation, invoicing, store transfers, receiving, etc.Expense Control- Control labour costs through efficient weekly store schedules (to be approved by Store Manager)- Minimize all operational expenses (utilities, supplies, samples, waste, donations, etc.)- Conduct regular, preventative maintenance of equipment to ensure proper functionality and control of equipment expensesPolicies and Procedures- Enforces and adheres to all applicable legislation to ensure a safe and clean retail environment- Support the Company Mission, Vision and Guiding Principles- Enforce all Company policies and procedures- Manage and report any accident, incidents, WSIB cases to the Store Manager- Enforces and follows safe food handling regulation- Supervises all HMR product labeling to ensure CFIA compliance- Reports maintenance repairs in accordance with the Company’s reporting procedurePeople Management - Ensure completion of departmental tasks by delegating to associates within the department- Communicate staffing levels to the Store Manager to ensure departmental efficiency and customer service- Provide ongoing training and guidance to all members of the department- Responsible for the performance management of all members of the department with the assistance of the Store Manager, using employee meeting records and annual performance reviews- Attend regular department head meetings to review all policies, procedures and expectations and goals and achievement of goals in the department- Ensure a harmonious and productive working environment in the store to maximize associate morale and performance- Respond to customer concerns / issues in an appropriate and timely manner.Shift Management and Key Holder Responsibilities - When assigned as active shift manager, you are responsible for the general communication and organization between all departments.- Ensures all store opening procedures are followed and complete when designated as opening shift supervisor- Ensures all mid shift procedures are followed and complete when designated as mid shift supervisor- Ensures all closing shift procedures are followed and complete when designated as closing shift supervisorAll other duties as assigned by Management Requirements- A minimum of 2 years service with Denninger’s or equivalent experience in a similar retail environment- Demonstrate a comprehensive understanding of the department- Demonstrate a hands on management style- Proven leadership skills and ability to delegate- Demonstrates strong communication skills throughout all levels of the organization- Demonstrates professionalism throughout all levels of the organization- Proven ability to handle confidential information- Excellent time management skillsEssential Job Functions- Stand and walk for extended periods of time.- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)We thank all applicants, however, only those being considered for an interview will be contacted.Denninger #39;s Limited is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. If you are contacted by R. Denninger Limited regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.Job Type: Full-time