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Job Location | Innisfil, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Spend your summer surrounded by the beauty of Lake Simcoe working with Sail La Vie Boat Rental team at Friday Harbour Marina. Be a part of the action, contributing to this one-of-a-kind Resort and one of the best marinas in North America and always providing an exceptional guest experience.Role SummaryThe Crew’s primary responsibility is to maintain superior guest relations by acting as a liaison between Sail La Vie Boat Rental, its captains, guests, and the public. The Crew’s main job duties include operating all functions of a boat rental dock, greeting passengers, attending to guests’ concerns, helping captains to provide the tour, maintaining and cleaning boats.Responsibilities· Get the day list of tours from booking system as a plan for the working day· Respond to the front desk phone and VHF· Monitor day bookings and record working captains’ hours· Fuel up, check and uncover all boats every morning, cover boats at the end of the day.· Pre and post tour preparation the boats according to Check List· Clean and sanitize the boat and PFDs before and after each tour, do the final day cleaning· Greet guests, provide them with PFDs according to the size, and get signed Waiver of Liability and Boat Rules· Help captains to do boat check in/out and safety orientation· Assist captains and guests with docking and casting off· Provide sales on front desk, receive payments for tours by cash and credit cards, report record of sales to Sail La Vie manager at the end of the working day· Promote Sail La Vie tours, Sailing lessons and other products· Report to Sail la Vie manager of any boat and tour problems· Move boats from dock to dock if it is necessary· Monitor dock and boats during inclement weather· Provide bareboat charterers with Contract and Waiver of Liability, Boat Rules, check ID, receive security deposit and payments for the tour by cash and credit cards, conduct boat check in/out, safety orientation, navigation advice, provide PFDs, assist during departure and docking· Use appropriate communication, methods, and actions to establish a courteous and professional working relationship