Order Desk/Customer Service - Jobs in Innisfil, ON

Job Description

Job SummaryThe Order Desk Specialist under the direction of the Logistics Manager. If youre looking for work as a Order Desk Specialist and are articulate and highly skilled, we have an excellent career opportunity for you. This position calls for accuracy and attention to detail from order entry to exceptionally servicing our clients ‘Business-to-Business’ customer expectations regarding service and order fulfillment. Tarpin Lumber strives to ensure the perfect order - right product, right quantities, on time with professional support. This could be the full-time Order Desk Specialist position youre looking for. Tarpin Lumber Inc is committed to a diverse, inclusive, and equitable workplace where everyone feels respected and valued. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, or disability. Applications are encouraged from those who reflect the diversity of our community. Tarpin Lumber is committed to being non-discriminatory and providing equal and barrier free selection and appointment processes to work environments. If contacted in relation to this position, please let us know if you require accommodation during the recruitment and selection process.Competencies

• Client/Customer Focus
• Communication
• Problem Solving
• Time Management
• Proficient in Word and Excel, knowledge of ACPAC and MiTek considered an asset

Job Duties

• Analyse problems and make recommendations as to root causes and corrective actions
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Proactively attend to customer complaints in a professional manner
• Address and resolve customer inquiries regarding the status of orders and any payment, and refund errors in a timely manner
• Respond to customer service calls in a courteous and professional manner
• Consult with customers after sale to resolve problems and to provide ongoing support
• Maintain a high level of customer service
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Adapt communication style in order to deliver information effectively to a range of individuals
• Ensure follow-up by passing leads to Sales Representatives
• Relay customer quality improvement suggestions for company products and services
• Maintain a high level of product and service knowledge
• Take orders from clients and prepare products for purchase

Job Requirements

• Ability to analyse and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to effectively communicate both verbally and in writing
• Ability to prioritize and manage conflicting demands
• Demonstrated time management skills
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• Ability to work individually as well as part of a team
• Ability to adapt to new technology
• Ability to navigate, compose and understand Excel spreadsheets
• Past experience working in Yard /Lumber Mill environment considered an asset
• Minimum 2-5 years of Order Desk Experience
• Attention to detail & accuracy

Work Conditions

• Interaction with customers/clients, and the public at large
• Occasional overtime
• Operation of desktop computer and peripherals
• Ability to work in a fast paced environment

Job Types: Full-time, PermanentSalary: $17.00-$20.00 per hourBenefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• Secondary School (preferred)

Experience:

• customer service: 3 years (required)

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