RV Service Advisor - Jobs in Innisfil, ON

Job Description

Location: 2060 Commerce Park Drive, Innisfil, OntarioWhen people ask how the 401 Auto RV Group of Companies has become Canada’s fastest growing Auto/RV dealer group in under 10 years, we reply with 4 simple elements that have contributed to our success:We treat our clients with the respect they deserve for helping us support our families during these trying timesWe carry more inventory, sell more, and provide financing for everyone regardless of their credit historyWe fix their unit right the first timeOur co-workers care and support each other like familySo, if you are like us and you believe that our clients deserve a better Automotive and RV ownership experience than our competition currently delivers: we want to hear from you. Our safe and positive work environment has directly contributed to our growth over the past years. With locations all across Ontario, the 401 Auto RV Group is certain to have a dealership near you! Our Corporate Headquarters is located in Cambridge Ontario, one of Canada’s fastest growing cities. We have recently added 5 additional locations in Cambridge, and have now expanded to Hamilton, London, Barrie, Innisfil, Simcoe, Peterborough, Lindsay, Tillsonburg, Ingersoll, and Ottawa. 2021 will bring us another 3 locations in Ontario, with more to come.Our current line-up includes exciting brands and franchises such as Kia Canada, 401 Auto Financing, Volkswagen Canada, Starcraft, Heartland, Gulfstream, Grand River and CampMart RV.Come and grow with us, we’d love to meet you!How we VALUE our employees:A COVID-19 compliant workspace in our state-of-the-art facilityA high energy, fast paced and fun work environment with various initiatives and rewardsA work culture that truly cares about its employee’s both professionally and personallyIndividual and team-oriented coaching, mentoring and trainingOpportunities for career path planning, growth and advancement from withinHealth & wellness benefit enrolment opportunitiesEmployee referral bonus opportunitiesEmployee pricing on vehicles and RV’sRole and Responsibilities:Ascertain RV and Trailer services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedulesVerify warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles.Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemMaintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportationMaintain accurate records by recording problems and corrective actions plannedUpdate job knowledge by participating in educational opportunities; reading manufacturers' publicationsOther duties as assignedQualifications and Skills:Excellent customer service skillsMinimum 1 - 2 years in a customer service roleRV experience considered an assetValid G2 or G Drivers LicenseAble to work flexible hours within our business hours including Saturdays401 Auto RV is an equal opportunity employer and we are pleased to accommodate individual needs within our recruitment process. Please speak with our HR department should you require any accommodation.