Front Desk/Golf Shop Agent - Jobs in Invermere, British Columbia, V0A 1K3

Job Description

Front Desk/Golf Shop AgentAbout Stone Creek Resorts Inc.Stone Creek Resorts Inc. is a premier operator of world-class golf resorts, seamlessly blending luxury with the natural beauty of Canada. Our resorts-Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia-are situated in two of the most breathtaking landscapes in the country. Our unwavering commitment to providing extraordinary guest experiences is central to everything we do, driven by our core values and SERVICE BEYOND philosophy. This dedication to excellence has established us as leaders in the resort and hospitality industry.About Eagle Ranch ResortLocated in the heart of Invermere, British Columbia, Eagle Ranch Resort is the region #39;s foremost luxury destination. Boasting spectacular views of the Columbia River and the majestic Purcell Mountains, Eagle Ranch is a premier retreat for guests seeking world-class golf, relaxation, and adventure. The centrepiece of the resort is our par 72 golf course, designed to challenge golfers of all skill levels. Headwaters Lodge, a sanctuary of luxury and exclusivity, rests atop ancient bluffs, offering 20 elegant rooms with panoramic views of the Columbia Valley. This unparalleled setting promises an unforgettable experience in the heart of nature.Why Eagle Ranch Resort:

• Discounted: golf privileges, staff meals, restaurant meals, and golf shop purchases at Eagle Ranch Resortamp; Silvertip Resort.
• Discounts for friends and family for golf, restaurant meals, and golf shop purchases at both resorts as well.
• Staff Accommodation on site for $23.00 per day.
• Health and Wellness benefits available after one-year of full-time employment.
• Our people experience working at a world-class Golf resort, a fine-dining restaurantamp; a luxury hotel.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures - Kootenay National Park, Banff National Park, Panorama Mountain Resort, Kicking Horse Mountain Resort, Lake Windermere, etc.

Duties and Responsibilities:Reporting to the Front Desk Supervisoramp; Lodging Manager - the Front Desk Agent is responsible for all things related to Lodging and assisting in the Golf Shop. A successful front desk agent makes guests feel welcomed as soon as they walk through the doors. Being able to be cheerful is always important. A front desk agent must be personable, and above all professional in handling guests #39; issues and relating with them.

• Greeting the guests and ensuring all service standards are followed.
• Assisting guests with Check-in and check-out.
• Assisting Golfers with check-in and tee times.
• Maintaining the record of guests that have checked in and out.
• Recommending and booking activities, restaurants, and transportation for guests.
• Storing any luggage for guests.
• Setting wake-up calls for the guests efficiently.
• Taking reservations on the phone for hotel and cabin stays efficiently and professionally.
• Arranging restaurant reservations for guests.
• Responsible for handling guests #39; complaints or directing them to the supervisor, manager, or GM.
• Handle golf guest tee time check-ins and incoming calls to make reservations, amendments, and cancellations for golf bookings.
• Answer questions on golf and hotel rates, resort facilities, products, services, and special promotions.
• Demonstrate golf shop retail product knowledge.
• Responsible for balancing cash and credit receipts daily.
• Participating in all Occupational Health and Safety standards set for the department.
• Other duties as assigned.

Requirements:

• Completion of high school diploma or equivalent preferred.
• Driver #39;s license preferred.
• Previous Front Desk or hotel experience is an asset.
• Must enjoy giving a high level of customer service.
• Must have experience working with computers and answering phones.
• Must be able to lift 20lbs.
• Must possess safe work habits with an awareness of safe work procedures.
• Must be able to work flexible shifts, weekends and holidays.
• This position may require overtime and altered scheduling according to occupancy levels.

Salary: $18- $20 per hour - Wages negotiable with experience.Seasonal full or part time positions available. Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.Job Posted by ApplicantPro