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Guest Service Agent - Jobs in Jasper

Fairmont
Job LocationJasper
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionWhat is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on foodamp; beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Follow Front Office policies, procedures and service standards
  • Welcome, check-in and check-out guests
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Efficiently handle all guest queries and requests
  • Promptly and pleasantly handle phone calls and guest messages
  • Process and balance postings for each shift
  • Maintain Company issued float and balance for each shift
  • Ensure that the Front Desk is appropriately supplied and stocked at all times
  • Follow all safety and sanitation policies
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
  • Other duties as assigned

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