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Spa Experience Coordinator - Jobs in Jasper

Fairmont
Job LocationJasper
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionAs a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience.What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on foodamp; beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing: Reporting to the Director of Wellbeing, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly, and engaging service
  • Follow all Spa policies, procedures and service standards
  • Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
  • Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
  • Be knowledgeable in Spa Therapy
  • 10% Retail commission and product incentives
  • 1% Service Charge of every treatment
  • Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
  • Work with related hotel departments to ensure efficiency in meeting guest needs
  • Meet and/or exceed booking quotas and promotions in the Spa
  • Ability to promote Hotel services and amenities to encourage an exceptional resort experience
  • Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
  • Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
  • Handle special assignments
  • Following all safety and sanitation policies
  • Responsible for the upkeep of SPA Lounge, SPA Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms
  • Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge
  • Manage all spa frontamp; back of the house duties
  • Other duties as assigned

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