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Information Technology Manager - Jobs in Jasper

Fairmont
Job LocationJasper
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionInformation Technology ManagerWhat is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on foodamp; beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:Reporting to the Regional Systems Manager, Technology Services and participates as a member of the Technology Services Team responsibilities and essential job functions include but are not limited to the following:
  • Consistently offers professional, engaging and friendly service
  • To provide a high level of operational stability for property based technology.
  • To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
  • Resolves complex problems in consultation with other senior IT resources
  • Provides training/guidance to less experienced staff.
  • Recommends improvements on established incident management processes.
  • Assists in maintaining ACCOR IT standard guidelines.
  • Ensure monitoring of ALL recovery system (tape backup and virus protection)
  • Provide escalated support to Technology Services staff.
  • Assist and support strategic plan implementation.
  • Implement and support ACCOR best practices.
  • Contribute to ACCOR Technology Services knowledgebase.
  • Looks for opportunities for new technology that may be beneficial to customer.
  • Provide after-hours pager support.
  • Participate in management of all aspects of aproject as directed by RSM
  • Follow all safety policies
  • Other duties as assigned

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