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IT Specialist - Jobs in Jasper, Alberta

Job LocationJasper, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionSalary Range: $63,000 - $68,000 based on previous experienceJob SummaryThis role provides first-level technical support for hotel systems, end-user devices, and network infrastructure, ensuring minimal disruption to daily operations. The position also supports IT projects, monitors system performance, enforces IT standards, and contributes to continuous improvement initiatives in alignment with Accor’s technology policies and best practices.Your job duties include:

  • Provide prompt, professional, and courteous first-level support for IT-related issues.
  • Troubleshoot and resolve system, hardware, and network problems for all end users.
  • Install, configure, and maintain desktop/laptop computers, printers, peripherals, and software.
  • Support critical hotel applications.
  • Maintain and monitor IT infrastructure, including servers, network components, and backups.
  • Maintain accurate documentation of IT assets, incidents, and technical procedures.
  • Support ongoing IT projects and rollouts under the direction of the IT Manager and Regional Systems Manager.
  • Participate in after-hours support rotations.
  • Willingness to work in shifts, including weekends and holidays.
  • Perform additional tasks as assigned by the IT Manager.

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