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Reservation Agent - Jobs in Jasper, Alberta

FAIRMONT
Job LocationJasper, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAt Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on foodamp; beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service.
  • Follow Front Office policies, procedures and service standards.
  • Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
  • Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FITamp; IMM) market segments.
  • Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
  • Review and update reservations interfacing between the Accor Reservation Systems.
  • Ensure reservation confirmations are issued promptly and accurately.
  • Monitor Hotel Inventory to maximize Room Revenues.
  • Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards
  • Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
  • Ensure GDPR compliance and safeguarding guest privacy with the utmost confidentiality
  • Understand special promotions and ensure the information is communicated to various operational departments.
  • Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis.
  • Follow all safety and sanitation policies when at work
  • Other duties as assigned

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