Quality Service Analyst - Jobs in Kamloops, British Columbia, V2C 0M1

Job Description

We are honoured to again be selected as one of B.C. #39;s Top Employers.If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.Status/Term: Regular/Full-timeClassification/Salary: Social Program Officer (Growth to R24) / Position starts at $71,771 to $76,071 annuallyTeam: NTC 1Location: Kamloops (Hybrid - 3 days a week in office - after passing a 6-month probation)At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.About the Role:As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.Key responsibilities:

• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

What you will bring:

• Preference will be given to candidates with a Bachelor #39;s degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education/experience may be considered

We are also looking for the ability to:

• Contribute to the management of finance, budgets or other resources
• Manage multiple priorities/projects and produce results within deadlines
• Develop and enhance service networks including colleagues, service providers and community members
• Effectively represent CLBC in the community exercising tact and diplomacy
• Work independently within a policy framework to seek continuous improvement in workplace practices to develop flexible and creative support options for individuals and their families
• Resolve conflict with a wide range of stakeholders and contribute to the resolution of urgent situations

Benefits: A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Additional Info

• Travel; Occasional travel may be required
• Possession of a Class 5 driver #39;s license and a clean driver #39;s abstract is required
• Successful applicants are subject to a Criminal Record Check
• An eligibility list for internal candidates may be established

Closing date: Open until filled