Service Delivery Manager - Jobs in Kamloops

Job Description

We are proud to be selected as one of B.C. #39;s Top Employers once again!If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connections.Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.The Role:As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area.The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.Key responsibilities include:

• Providing leadership and direction to a team of staff including recruitment, training, performance management, leave and expense approvals, and labour relations issues such as discipline and responding to staff grievances
• Supporting Facilitators and Analysts to plan for and implement support to families
• Ensuring that contracting of services to agencies is completed
• Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
• Promoting CLBC #39;s work towards reconciliation and partnership with Indigenous organizations
• Providing day to day supervision, coaching and guidance of facilitators and analysts
• Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
• Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
• Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice

Qualifications:

• Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
• Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
• Equivalent amount of combined education and related experience may be considered

Benefits You will receive a comprehensive benefits package.

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.Travel: Travel to communities within the catchment area, and to Head Office in Vancouver as needed. Possession of a valid class 5 driver #39;s license and a clean Driver #39;s Abstract is required.Additional Info:Team: NTC 2 - Thompson CaribooTerm/Status: Permanent/Full timeClassification/Salary: Management Band 4 - position starts at $100,231 to $125,289 annuallyWe are committed to equity and recognize that negotiation often favours some groups. We will engage in an objective analysis of your experience, qualifications, and internal equity to determine starting salary that is grounded in principles of equity and fairness.Closing date: August 23, 2024Apply now! To be considered, please apply online. Successful applicants are subject to a Criminal Record Check.We strive to ensure that our online application system and recruitment process are accessible to individuals with different abilities and encourage candidates to contact CLBCPeopleServices@gov.bc.ca for any accommodation requests.CLBC encourages applications from all equity-seeking groups.