Global Customer Technical Trainer - Jobs in Kanata, ON

Job Description

Harnessing the Power of Data, Together.The world’s leading enterprises are using Solace’s event streaming and management platform to transform their organizations by harnessing the power of events.The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. That’s where an event broker (modern messaging-oriented-middleware) comes in.*Help Us, Help Them, Help You.*By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn’t that be great!OverviewAt Solace, we are looking for people with passion – passion in their expertise and passion to help companies redefine the way they do business.As a Customer Technical Trainer, you will be a key player and enabler for our customers to be successful with our products and solutions. Your role will be extremely important as you will be responsible for all instructor-led customer training and developer workshops across the globe. You will be planning and implementing training programs and developer workshops in a way that is interesting and useful to our customers.*Are You Someone Who Is*

• Ready to roll up their sleeves and get creative.
• Excited about the data-driven future.
• Passionate about details and dedicated to making our products the best in the world.
• Eager to tackle the next generation of challenges and make an impact.
• A committed team player who likes to win!

Does this sound like you Check out the description of the role below and if it’s a fit, apply along with your resume and include any additional links you think might be relevant (LinkedIn, your portfolio, etc)!Responsibilities

• Deliver technical training on all of Solace PubSub+ products and solutions to new and existing customers and partners
• Deliver virtual training in different time zones for our customers in North American and APAC regions
• Deliver and manage developer workshop

• Assist with training & certification plans and materials either by enhancing existing materials or developing new content
• Develop and maintain hands-on lab activities for training courses & workshops
• Assist with LMS development, creation, and editing of online training videos and courses
• Utilize a variety of training tools to enhance learning and the use of our products such as user guides, videos, tutorials, and e-learning
• Maintain accurate training records

• Design internal and external training and certification materials as well as course curriculum development for classroom courses
• Solicit participant feedback and address areas for the opportunity as needed
• Evaluate the effectiveness of training and documents progress of participants, communicating to respective managers as needed
• Attend various training enhancement webinars for development and growth
• Provide subject matter expertise and behave as a resource to managers, supervisors, preceptors, and others as needed

• Available to travel 50-80% of the time globally (future: post covid)

Skills & ExperienceAn ideal candidate will have the following required skills and experience:

• Technical degree (e.g. Computer Science) or 5 years relevant work experience in the technical industry

• 5+ years of experience in a Technical Trainer or similar role
• 3+ years of relevant experience with designing and managing technical training programs and workshops
• Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams
• Experience with developing applications in different programming languages such as Java, C#, C/C++, and JavaScript.
• High proficiency in working with Learning Management Systems

• Comfortable operating in new domains with high ambiguity and little direction
• Self-starter, with proven experience of working on programs/projects with a geographically dispersed team
• Solid project management skills including, planning work, managing details, keeping multiple tasks/projects on track, using time well, working with stakeholders, and doing whatever it takes to deliver reliable results
• Experience in developing self-paced e-Learning courses, curriculums, storyboards, online tutorials, quiz assessments, and certifications will be an asset

This role can be performed virtually/remotely in Canada/US. Once the Covid situation is behind us all, we expect you to travel and deliver training in person on the customer’s site, at least 50-80% of the time.

• Why You’ll Want to Join Us at Solace*

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business
• We believe in work-life balance and believe it’s important to love what you do
• We have adopted a hybrid work model to create an inclusive working environment for everyone
• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
• We like to brag about our stellar customer lineup!
• We are social – we like to keep things simple and fun!
• We are one of the top-ranked employers on Glassdoor
• We have a sense of humour and make cool videos like this

We believe that diversity in all of its forms drives innovation and growth, both in business and in life. This is why we strive to create an enriching and safe workplace where you can be who you are. It is only because of you that we can be us.If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us.We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Solace welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Learn more about us & how we are supporting employees, customers & partners during Covid-19 @ SolaceAs of November 1, 2021, all Solace staff must be fully vaccinated absent a valid exemption under applicable human rights law.Job Type: Full-timeQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected